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about_us
on
26 Mar 20 @ 05:06 PM #
So wala na pala talaga akong pag-asa na magkaroon ng unlimited decent mobile internet, mukang 3rd telco or migrate to another country nalang ang pag-asa ko.
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lxi97
on
26 Mar 20 @ 06:07 PM #
Kung may business ka, merong unlimited smart biz plans.
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about_us
on
04 Apr 20 @ 02:47 PM #
^
^
^
Kakabitan ba nila ako kahit wala akong business?
-- edited by about_us on Apr 04 2020, 03:18 PM
- Post deleted #12292412
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aamd
on
04 Jul 20 @ 05:24 PM #
P699 sun subscriber here.
still using on mobile.
waze, google, tipidpc, lazada etc. ok naman. not downloading anything.
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lxi97
on
04 Jul 20 @ 08:30 PM #
@aamd
Unlimited yang 699?
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limangG
on
04 Jul 20 @ 10:21 PM #
Within lock-in and you want to pre-terminate?
Consider writing a letter of suspension.
Suspension means you want the account to stop working for a certain amount of time and restart it at a later date. So the unused portion of your contract is pushed back a few months.
If you really want to terminate then you will need to write a letter of pre-termination so you will need to settle the unfinished part of your contract and a pre-termination fee.
If you are done with your contract then write a letter of termination. ISP cannot stop you from doing this unless you have unpaid months.
Writing any of these letters will require the following
Date of Letter
* What type of Letter you are writing and explaing what you want to do
* Account name
* Account #
* Account landline # (when applicable)
* Account billing address
* Account install address (when applicable)
* Account Plan (Monthly Service Fee)
* Account name's govt ID
* Account name's signature
* Account name's authorized rep with govt ID (if you cannot do this personally).
* Timeline of when the letter's instructions will take effect either at the end of this billing cycle or within 30 days whichever is soonest.
Options to send this is through
* Over the counter at the ISP's store or office
* Email
* Twitter
* Facebook
* Hotline
When doing over the counter transaction you should request a receiving copy to make sure they dont "lose" your letter.
PLDT Store can help process Sun Store or Smart Store in case their sister branches are closed due to COVID-19. Emphasize to the Store that their sister companies are closed and you need to process this today.
Be aware and be polite to the ISP's employees as they are trained and ordered to persuade you not to terminate, pre-terminate or suspend.
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aamd
on
05 Jul 20 @ 01:50 AM #
@lxi97
yes, unlimited
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lxi97
on
05 Jul 20 @ 04:52 PM #
Same din sa akin 699 unlimited pero sobrang bagal. 0.2Mbps lang sa speed test. Yung sim niya is microsim kaya di ko din malagay sa cellphone.
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clone987
on
05 Jul 20 @ 11:45 PM #
Bili ka smart lte sim replacement sir. Gumagana naman sya sa sun
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aamd
on
06 Jul 20 @ 01:51 AM #
@lxi97
try mo i cut into nano sim pero dapat maganda yung pag cut mo.
or maghanap ka ng phone na pwede microsim
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lxi97
on
06 Jul 20 @ 07:08 AM #
@aamd
Ano speed na nakukuha mo? Sa akin kasi dati halos 1Mbps kaya may pakinabang talaga lalo kung mobile browsing lang. Ngayon parang may cap na. After mo gamitin ng ilang oras lang sa umaga bumabagsak na to 200Kbps for the rest of the day.
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clone987
on
06 Jul 20 @ 09:13 AM #
@lxi97 hindi pa lte ready yang sim nyo sir?
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lxi97
on
06 Jul 20 @ 12:48 PM #
Hindi daw upgradable to LTE yung account ko. Old plan kasi. Sinasadya yata bagalan para ipaputol ko na. Inuubos na talaga nila mga unlimited plans.
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aamd
on
07 Jul 20 @ 04:33 AM #
@lxi97
hindi ko pa namomonitor lately. Sa kotse lang nakalagay kasi. Ok naman sya sa waze at konting browsing and emails. Update kita.
Nakalagay sya sa xiaomi portable router powerbank. color white case.
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clone987
on
07 Jul 20 @ 07:53 AM #
@lxi97. Try mo pa din. Gumana naman sakin. Legacy plan din gamit ko. 50 pesos lang yung lte upgrade sim. Meron sa mga tiangge at da mga kiosk or sa 711
-- edited by clone987 on Jul 07 2020, 07:54 AM
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aamd
on
07 Jul 20 @ 01:58 PM #
plan 699 unli
location mindanao ave
speedtest: D=7.33Mbps, U=4.59Mbps
Time 13:55
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lxi97
on
07 Jul 20 @ 04:28 PM #
Ang bilis ng sun mo. Malas yata ako 0.8Mbps na max speed ko, bumababa sa 0.2 pag nareach yunt cap. Maski sa ibang locations, ganon din speed na nakukuha. Tapos pure internet lang ang plan ko. No call and text. Ipapaputol ko na to pag bukas na sun shops.
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clone987
on
08 Jul 20 @ 02:13 AM #
@lxi97 ireport nyo muna sir yung issue. Sakin dati mababa dinnspeed pero naayos naman nila. Sayang unli e
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lxi97
on
08 Jul 20 @ 12:47 PM #
I have tried. Tumawag na ako sa hotline and wala na daw maiiba. Talagang ganon na lang. Plus may fair use policy, hanggang 800mb per day lang. After non bumabagal na talaga.
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aamd
on
10 Jul 20 @ 02:26 PM #
plan 699 unli
location anonas cor. aurora blvd
speedtest: D=8.23Mbps, U=3.90Mbps
Time 14:27
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aamd
on
10 Jul 20 @ 06:05 PM #
plan 699 unli
location 5th ave caloocan
speedtest: D=2.58Mbps, U=4.35Mbps
Time 18:05
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dejakenth
on
24 Aug 20 @ 02:27 PM #
@clone987,
sir kamusta so far LTE upgrade sim sa Sun Broadband nyo po? Working pa rin? Nagimprove po ba speed on LTE sim versus old non-LTE sim?
Thinking of doing the LTE-sim upgrade ... basura connection now kahit nakakaconnect ng 4G-HSPA+ ...
Thanks sir in advance ...
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dejakenth
on
15 Jun 21 @ 01:20 PM #
Deadend na talaga Sun Bro 699 ... antayin na lang nila nag bitawan ng subscribers yata ...
