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laptop_medics

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Member since: August 10, 2010 04:33 PM
Last online: January 04, 2016 03:55 PM
Location: NCR - Quezon City
Contact Number: 09993143019

93% - 85 POSITIVE feedback 6% - 6 NEGATIVE feedback

User Feedback

  • Archived User on April 01, 2011 06:40 PM

    i hate to give this to a TPC member
    but let this be a lesson for a repair shop

    Ok sana kausap, they set me proper expectation
    na iu-update nila ako about the status of my item.

    pero what happen is, its been a week and i never had
    a single update (kahit TXT) about my laptop kung hindi ko pa tinext
    at ang sabi pa the following day daw iuupdate nila ko.

    tapos just to find out na \"BOARD REPLACEMENT\" na talaga.
    ok lang sakin pero does it really need to take a week? and ok lang sana mag antay pero ako pa nag txt at nagpaalala na may nag aantay na customer about sa status ng item...

    hayz... pero ok lang at least FREE CHECK UP
    siguro kung may bayad baka nag freak out na ko.
  • berwin on June 27, 2012 09:57 PM

    After almost 8 years of being a TPC member, A NEGATIVE FEEDBACK to a fellow member. WORST DEAL EVER!

    Issue: Laptop shutting down with battery (battery in good condition)
    Resolution: NEC tokin (?) replacement.
    Result: Resolved

    But why the negative feedback? I\'m glad you asked.

    May 31 (THURS): Laptop was brought to their West Ave. shop. I was advised by their personnel named Justine that it will take 3-5 days for isolation / troubleshooting and their charge for board-level repair is 2.5k. I said I was a TipidPC member and asked for the discounted price. She said that 2.5k is the discounted price even for TPC members. I let it go that time thinking that maybe they had a price update.

    June 6 (WED): I asked for an update via text. I was not able to receive a reply.

    June 8 (FRI): I called their shop. Asked for the status of my laptop. The person that answered the phone asked for my name and the model of the laptop. Then she asked me what\'s wrong with the laptop. It\'s beyond the 3-5 days and she sounded that my laptop hasn\'t been touched yet. If they\'re already working on it, there\'s no need for them to ask me what\'s wrong with it.

    June 14 (THUR): Got a text from them informing me that my laptop is ready for pickup. Total charge is 2.5k, I replied that I\'ll pickup the unit on Friday.

    June 15 (FRI): Got a text, stating that my item is ready for pickup in Starmall. I said my laptop was brought at West Ave, so why is it in Starmall at Shaw Blvd? They apologized and told me that I can pick it up in West Avenue around afternoon.

    - 5PM: I\'m at their West Avenue branch, only to be told that my laptop is still in Starmall after being told that I can pick it up in West Ave. They asked me to come back after an hour, I opted to wait. After an hour, the laptop came. And guess what, the issue is still there! It still shuts down when the charger is removed. The technician JOSHUA insisted that the item has been tested, but based on what I saw (and what the staff saw), well, the item speaks for itself. They mentioned that a certain NEC TOKIN device has been replaced. They asked me if I can leave the laptop until 11AM the next day for a second look. I asked them what happens if it still fails? They said that they\'ll give the laptop back and I\'ll have to pay P400 for the diagnostic fee. WTF?! The problem wasn\'t resolved, their diagnostics failed, and I still have to pay for it? The owner / manager made a deal. He can waive the diagnostic fee, but at least give them a chance to have a second look as a good customer service gesture. Fair enough. Besides, I don\'t really have a choice.

    June 15 (SAT): Got a text from Red (the guy that took over my laptop), told me that the item is now working fine but I\'ll have to pay P3000 (from 2500) because they replaced a certain part of the motherboard. I went to the shop immediately. When I got there, he apologized and explained what happened to the laptop. I asked him what was replaced in my laptop. NEC TOKIN. Again. They just added some more of it, thus the price increase. I just paid them and got off the place. They even forgot that TPC members should have a discount, even as a good gesture because of the delay. (note: i mentioned that I\'m a member when i brought the laptop, I even wrote my username on the receipt).


    > > Always place a note on the item where it was brought. I think it\'s simple enough.

    >> The purpose of the diagnostic fee is that the customer will be encouraged to have their items be repaired on your shop instead of looking for other options after telling them their problem.

    >> KNOW YOUR PROMOS. If your poster says you give discount to TPC members, give a discount. NOT THE OTHER WAY AROUND. I ENDED UP PAYING MORE AND WASTING TIME.

    ++ For others thinking to go to this shop, I\'m not discouraging you. Maybe it\'s just a bad luck for my laptop being in the hands of that Joshua guy. Just ask for Red if you don\'t want to experience this nightmare.

    ===============================



    ADDENDUM:

    Mukang di ata nakaintindi ng English at nasabihan pa \'kong arogante at nangha-harass. Sasagutin ko lahat ng sinabi mo sa\'ken at lalagayn ko pa ng screenshots. Kung gagawa ka kasi ng negative feedback, dapat totoo yung laman at hindi yung gagawan mo rin ako para lang makaganti ka.


    Sir alam mong we have given you all the favor that you wanted but still hindi pa rin enough sayo.

    Hindi ako nanghingi ng pabor. Nagbayad ako para sa serbisyo nyo. Binigyan n\'yo ko ng timeframe na alam nyong sumablay kayo, at di n\'yo \'ko binigyan ng discount. Wala akong sinabing di nyo naayos ang item ko. Yung pag-repair ng item is just a part of the story. Parang ganito lang yan. Kung kumain ako sa isang restaurant, kahit nabusog ako pero sobrang tagal naman bago naihatag yung pagkain ko tapos kung di naman ako naka-receive ng discount na sinabing meron dapat, eh expect mo nakasibangot pa rin ako paglabas ng shop mo. Tanungin mo si Red kung nakangiti ako nung umalis ako ng shop nyo.


    Nakakapagtaka naman reaction nyo, Trully very arrogant.

    Hahaha! Nakakapagtakang nagtaka pa kayo! Alam nyo kung ga\'no kalaking oras ang nawala sa\'ken dahil sa delays na ginawa nyo. Yung arrogance baka naramdaman nyo na lang sa feedback ko sa inyo. Pero alam nyong nagpipigil ako na pumutok nung nandun ako sa shop nyo. I-post mo pa yung CCTV shots, mas ok kung may audio. Kung sino nakakabasa neto, feel free to read my feedback sa page nila.


    All the promos that we posted are true and correct. Hindi namin gawain magimbento at magsinungaling. We don\'t know your real motives but it\'s very clear na masaya kayong siraan kami after all na ginawa naming service sa inyo.


    Hindi ako masayang makapagbigay ng negative feedback. Ang motive ko: ikwento sa mga TPCers ang experience ko. Di naman ako pakawala ng ibang shop. Di ako pulubi para magpabayad. Sabi ko may screenshots ako diba? Meron akong tatlo. Yung isa, yung poster nila na nagsasabing for motherboard repairs, 2,000 lang ang ibabayad for TPC members. eto yun:




    Eto yung link ng buong image, masyado kasing malaki yung poster nila.
    <click here for link>


    Yung isa, etong resibo ko:




    Lookie here! Nagbayad ako ng tatlong libo. Binanggit ko pa ulit kay Red (dun sa nakaayos ng laptop) na wala bang discount \'to for TPC members para sa abala man lang. Ang sagot, \"yan kasi sabi ng boss namin na singil e, may pinalitan pa kasi na piyesa\". Kung sinabi nya na \"dapat mas mahal yan dahil may pinalitan pang piyesa, pero dahil TPC, discounted na\", maiintindihan ko pa. Kung intention ko lang manira, sasabihin ko na yan na yung binayaran ko sa motherboard repair nang walang ibang pinalitan. Wala kang comeback dyan kasi yan yung nakasulat sa resibo.

    Pero mukang ang bill ko talaga ata is 3,000 at di ako binigyan talaga ng discount dahil dito sa huling screenshot ko:




    Inalok ako na ibalik na lang ang 500 ko dahil sa abala. And tinext ito sa\'ken pagkabigay ko sa kanila ng negative feedback. So kung di pa sila mabibigyan ng negative feedback, di ko makukuha discount ko? Ano \'to? Parang bribe na lang para alisin ko yung feedback? Kasi nung di ko na pinapansin yung mga tawag mo nang ilang beses, dun ka nagbagsak ng negative feedback sa\'ken. And just to remind you, yung araw na inabot ko ang laptop ko eh sinabi ko nang TPC member ako pero 2.5k pa rin ang sinabing price sa\'ken for board repair (not P2k as posted sa promo poster nila). Si Justine nagsabi nyan, yung nag-receive ng item ko.

    In fact, you have signed our service report that you are very satisfied with
    our service and yet tatraydurin nyo lang pala kami.
    What service report? Ang natandaan ko lang na napirmahan na or inabot sa inyo is yung pink na papel para ma-claim yung laptop. VERY SATISFIED? Trust me, if may nabasa akong ganun, a picoliter of ink from my pen won\'t touch that paper.

    DO NOT TAKE ADVANTAGE OF PEOPLE HERE.. STOP HARASSING..

    Taking advantage? Harassing people? Here int TPC? Check mo profile ko. Almost 8 years of buying and selling. Walang nagreklamo. Walang nagsabing arogante \'ko. And I\'m never late. Check mo ulit mga feedback ko, may mga makikita ka jan na maaga akong nakakarating sa meeting place. And pag nakarating ako, dala ko yung item. WALA SA KUNG SAANG LUPALOP NG METRO MANILA! And lahat ng nanghingi ng discount sa\'ken, binigyan ko. Lahat ng humirit ng last price. Tanungin mo pa sila isa-isa. Ikaw \'tong meron nang negative feedback bago pa \'ko magbagsak e.

    We can file a case against you dahil sa mga paninira mo sir, and other accusations na sinabi nyo.
    Idedemanda mo \'ko? Eto lang masasabi ko: quoting Pat Benatar, \"HIT ME WITH YOUR BEST SHOT\". Ipakita mo na rin sa abogado mo yung promo poster nyo and yung resibo ko. Tapos ipaaral mo sa kanya kung nasan dun yung discount na nakuha ko and in what way na siniraan ko kayo. Kasi, nagsasabi lang ako ng totoo. Remember: pics, or it didn\'t happen. Kung gumagana yung CCTV na nakakabit sa inyo, i-download mo na rin. Check mo na rin dun kung saang part ako nang-harass. Which reminds me, laptop service kayo pero nagbebenta din kayo ng CCTV at the same time. Hmmm...

    Masasabi ko lang NAPAKAHIRAP NYO KA-DEAL!
    Check my profile. Lahat happy. Buy and sell ang ginagawa ko.

    Hindi man kami makaganti sa inyo, may Diyos na nakakakita sa inyo!
    The irony. May balak pa kayong gumanti (since sabi mo eh di ka makaganti) tapos gagamitin mo yang diyos mo? PEOPLE! LET\'S SING BANAL NA ASO SANTONG KABAYO!

    NEVER TRUST THIS GUY..
    Isang negative feedback sa account owner na may negative feedback na dati? Please. Again, check my profile. Di man ako naka-singkwentang feedback in two years, ni isa walang negative dun. Well, ikaw lang. Tapos barbero pa. Sheesh!


    >>>> Bakit ganito reaction ko? Eto lang yan. Kung gagawan mo ako ng negative feedback, siguraduhin mo na totoo yung laman ng feedback mo. Yung wala akong pang-comeback sa\'yo dahil alam kong sumablay ako sa deal naten. Ipaalala ko lang, ako ang buyer dito. Ako yung naabala. At ipaalala ko na rin, kasi baka di mo nabasa nang buo yung feedback ko sa\'yo. Yung huling part ng feedback ko, sinabi ko na hindi ko dini-discourage yung iba na pumunta sa shop mo. Na pwedeng nachambahan lang ako ng palpak na service. Yun pa lang, hindi na kita siniraan dun. Ang feedback ko, purely based sa experience ko. Sana eto na ang huling negative feedback na ma-receive mo. Sayang eh. I-train mo lahat ng tao mo na maging kasing ayos ni Red. Tapos yung make sure na lahat ng makaka-receive ng mga item ng tao, alam yung promos mo.

    AND THAT\'S HOW YOU DO A NEGATIVE FEEDBACK
  • azyxxyza on May 15, 2013 10:51 AM

    Main Problem/Issue: Auto Shutdown while in use/laptop firing up with display but suddenly shuts down.
    Duration: Received @ Starmall 02/05/2013 released 03/09/2013
    Issue: Not Resolved and laptop ends up a total junk( no display)

    Been using my laptop for 2 years never been opened/repaired. When problem arises month of january I read different tpc members who can help me instead of going to Acer Service center which we all know Expensive ang service/repair. Instead of going to Gilmore malayo. So I have read info about laptop medic/webtek.

    I brought mynlaptop at starmall sa shop nila,received/released lng ang purpose ng shop. the repair was at the main branch at QC. After 1 month of waiting and follow-ups I got my newly repaired laptop.

    First Part: 1 week after released
    I sent a message at their tpc account

    INTERMINTENT AUTO SHUTDOWN(ACER 4768) RECEIPT #1147
    sent by laptop_medics on 03/16/2013 - 11:01 PM

    mahigit isang buwan inantay ko sa laptop ko para marepair nyo ng maayus. dinala ko to last feb 5 supposedly feb 27 pick na but still pag punta ko sa starmall para ipick up andun pa din problem. nag antay ulit ako then I received a message from you guys to telling me na for pick na unit ko ng march 9. But I wasn\'t able to come so what I did. I called up your hotline to ask anu naging problem ulit at panu yung warranty. ang nakak dismayang part dun sabihin sakin na nagmit ko na warranty ng service nyo the time na bnalik laptop sa inyo for back job. Diba nakakaloko yun? Correct me if I\'m wrong nag papa repair din ako ng ibang items pero ang warranty only starts once nakuha na yung unit ng owner ng maayus at totally na released na, hindi yung kasama dun for back job. March 10 pumunta ako sa starmall I was able to talk to ms. joy I verified kung ganun ba tlga ang policy ng service nyo when it comes to the warranty. she explained to me na hindi. hindi kasama ang back job dun dhil ndi ko naman nakuha ang unit and nsa shop nyo pa ang laptop ko ng nag ka problema. she told me din warranty starts once na ntanggap n ng owner ang unit and its working at totally released na. so I wanted to claim my warranty. tomorrow one week pa lang sakin etong laptop from the time n I picked it up sa starmall. madalang ko gmitin ang laptop from the time na nakuha ko to sa shop nyo. pero ngayon lang. I tried to play a game on facebook bigla n lang nag shutdown na naman. which na hindi nangyayari dati.. I want an answer regarding the warranty bago pumunta sa star nyo bukas sa starmall. ayoko mag aksyasa ng oras pagod at pamasahe sa bagay na walangf kasiguruhan. I\'ve been a patient customer ako nag kukusang tumawag para malaman ang update ng laptop ko ng dinala ko sa shop nyo. But as a customer I\'m looking for a good and quality service kas nag babayad din ako.
    ---end of message---

    What happened here I went feb 27 to pick my laptop upon checking the issue andun p din. andun p lng aq sa shop nila sumumpong n yung issue. So I end up wasting my money pra sa pamasahe and energy for making an effort n pumunta sa shop nila. Iniwan q laptop for them to check again. March 9 for pickup n daw ulit I asked what happened bka daw bumigay yung repair nung pagka deliver. March 9 I got my laptop, after 5 days of light using browsing chatting lng not more than 2 hrs. OK naman. Saturday night I tried to use my laptop for gaming sa fb lng nag shutdown. I tried again playing the same game nag shutdown ulit, which it never happened before. So gave it another try it fired Up I don\'t play any games,I opened a browser I opened the ym messenger then it shutdown. I decided to sent a message. I talked to Ms. Shane regarding the warranty and she told me I only have few days remaining sa warranty ksi nagamit n daw for back job nag taka aq ksi Feb 27 the unit supposedly for released,but was not successfully released dhil sa shop p lng nila while checking may problem na, and Ms. Joy confirmed na hindi nga daw ganun yun. So I left my laptop for warranty claim and waited...


    Part two

    Issue Still the same auto shutdown video card/video chip repair
    SR No. 1514
    Job Description: AutoShutdown/Intermitted Power BACK JOB
    received Date: March 18, 2013

    After I returned the laptop sa shop nila for warranty claim, they told me n for processor replacement na yung laptop ko, sabi ni ms. shane since sya madalas q nkakausap, ok lng nmn sakin for processor replacement and compatible nmn daw sa i- series yung laptop ko then nag Go aq with the condition its either i-series or same as my processor ang ipplit. I waited making follow- ups. I waited... again.. patiently.. wala p daw available. until lastweek of april I decided to pull out my unit nag agreed nman sila, dpat by april 30 yung released but Ms.Shane told me friday that week n lng pra ksama yung refund less the isolation fee. So friday morning I made a follow-up kung yung unit ay nsa starmall n with the refund, sabi ni Ms.Shane ttwagan nya q for feedback, I waited walang feedback. Tumawag aq sa starmall I talked to van sabi nya nandun n yung unit but yung refund is wala sabi nya by next day possible mga hapon mag feedback sya sakin kung yung refund is available na.. Saturday came nakausap q si Ms. Shane she confirmed n yung laptop is available n pero yung refund by thurs or fri p daw ksi yun daw yung sched days nila ng pag released ng refund. Well, kung titignan abala sa oras doble pagod doble pamasahe. pero Ok lng sakin umoo ako n sige babalikan q n lng yung refund ng thurs or fri, kukunin q n muna yung laptop. I was thinking n madala sa ibang shop for another check-up/inspevtion/second opinion ba...

    Sunday march 5, I went to starmall pra kunin yung laptop Si Ms. joy yung bantay sa store. Kinuha q yung laptop I told her sa bahay q n lng bubuksan and i-checked. when i have my laptop I decided na dalin sa ibang shop, since andunn din nmn aq sa starmall and may ibang shops dn, So I did.. sinabi q lahat ng issues then the time n i-checked n ng tech yung laptop he told me \"ma\'am walang display\" . Bumalik aq sa laptop medic/webtek pina checked q Ms. Joy and walang ang display. iniwan q ulit yung laptop telling her i need an answer what happened she told me iendorsed nya yung laptop.

    Monday march 6, i called up at starmall wala p daw feedback. I called up the main i talked to Ms. Shane tell her all my concerns and issues.She will give me a call back asked nya daw sa tech. minutes after she rang sabi nya due to constant repairs yun n daw ang naging result and they told me namn n 50/50 ang magiging chance ng repair. sa estado ng laptop q sabi nya at sabing tech nila maige n daw tlgang i-pull out q ksi 70/20 n daw ang chance. So i ended up with a total junked laptop No display at all as in total black. by saturday may 11 will be the released of refund, and wala n daw mggawa sa laptop dahil ganun n daw ang sintensya ng tech nila dun.. Due to my frustration I hang up. Sinu b naman matutuwa? Thurs came I called at starmall pra lng malaman yung time when can I pickup my unit together with the refund Van told me ttnung nya rawsa main and will give me a feedback, hanngang gabi no feedback. Friday came I called again @ starmall then talked to Van sabi nya sakin wala daw b twag si Ms. Shane or text I said wala. I\'m gettin frustrated again I just wanted to know the time. So I called the main and talked toMs. Shane asking what time when can I pickup my unit and the refund she said pwede daw ba ng 6pm, I said yes medyo late na pero I still says yes php1800 is still php1800 sa panahon ngayon, kesa sa wala. Saturday came I called after lunch @ the starmall telling once n dumating n yung money give me a feed back so I can leave the house Van said OK. I waited till 5.30 I called tanung ko kung andun na, wala p daw pero on the way na. sobrang pag iintay n gnwa ko. kesa naman ako ang mahirapan sa byahe dahil bukod sa gabi traffic pa sa d,i ng meeting de abanse. I decided n lng na bukas q na lang pupuntahan ransure an andun na. and van told me he will leave a note to Ms.Joy. Sunday morning I called nakausap q si Ms. Joy she told me na andun na refund Php1800, she askd me kung na explain daw ba sakin nangyari sa laptop, I told he na explain sakin nung time n tumawag aq to complain na ans sabi nga sakin 50-50 yun laptop sabi q dn na nung sinabi sakin yun I\'m the position where the laptop will be repair or not, but ndi sa position na 50-50 n its either mggwa or mas madadagdagan ang sira. Sabi q dn ke Ms. Joy wala naman taong nag pagawa na mag iisip na mas masisira pa yun pinaggawa nila. She answered me naintindihan nya, khit sinu naman daw nasa position q eh mag ddisappoint tlga.. I went yo Starmall after lunch I got my laptop that no longer has a display and the refund.

    The reason kung bakit aq nag bigay ng negative feedback dahil n din sa sobrang frustration and inconvenience n n-experienced q sa service/repair nyo. Hindi na repair yung laptop I got the refund OK sana. but what I\'m expecting to get is whatever the previous status/issue ng laptop q yun p dn ang makukuha q since ganun q sya dnala sa inyo ganun q iniwan. Laptop na bglang nag shutdown while in use, laptop that was able to fire up with display but suddenly shuts down itself that\'s the issue. Laptop medic/webtek repaired my laptop with the issue on video chip/video card after a week same issue arises, then sent back the unit for warranty claims diagnosis of processor replacement, pullout my unit and now They gave my laptop no display total black total junked.

    Madali naman naging kausap na customer Ms. Shane/Ms. Joy/Van u know that. I\'ve never been reklamador demanding na customer sa shop nyo. Because of what I\'ve experienced I guess negative feedback is what your shop deserves.

    Para po sa mga mag ppgawa. Wala namang masama. U can all try, like I did. I read their feedbacks. I tried. for the rest, just try, iba-iba naman ang mga issues natin. Park at your own risk ika nga..
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