Unified PLDT Home/Biz DSL Users Thread (See page 934 for FAQ. No Torrent discussions and Reference.)

• kasisiflores on 28 Mar 20 @ 12:44 PM #

  bakit ung samin nakalagay sa Rate 16899 kbps tapos upload 927 kbps pero pag nag speedtest ako nasa 13 to 14mbps lng
  DSL
  Operational Status ADSL2+ Annex A,SHOWTIME.
  Upstream Speed 927 kbps
  Downstream Speed 16799 kbps
  Uptime 00:08:50
  Distance Measurement 800 (m)
  
  -- edited by kasisiflores on Mar 28 2020, 12:46 PM

• Tipster on 28 Mar 20 @ 12:56 PM #

  ^^^tama lang yan sa 16799 na download profile
  baka yan lang kaya ng linya mo, ano ba attainable download na nakalagay
  
  -- edited by Tipster on Mar 28 2020, 12:57 PM
  
  -- edited by Tipster on Mar 28 2020, 12:58 PM

• rcababan on 28 Mar 20 @ 03:32 PM #

  meron po ba ditong nakaPLDT prepaid wifi? ang hina ng download pero ang taas ng upload sa speedtest.
• Post deleted #12291496

• kasisiflores on 28 Mar 20 @ 07:17 PM #

  @Tipster
  Downstream Upstream
  Trellis On On
  SNR Margin (dB) 9.6 7.8
  Attenuation (dB) 17.5 12.5
  Output Power (dBm) 15.0 12.0
  Attainable Rate (Kbps) 22296 936
  G.INP Off Off
  Rate (Kbps) 16799 927
  
  yan po nakalagay pero 14mbps lng speedtest
  
  -- edited by kasisiflores on Mar 28 2020, 07:19 PM

• gabotron on 29 Mar 20 @ 12:35 PM #

  Kakaayos lang ni PLDT ng dial tone and DSL ko. Na-check ulit nila yung maliit na box sa bahay papuntang poste. Wala talagang signal. About 30 minutes later, bumalik sila. Meron na ulit. Back to normal na lahat.
  
  From February 27 up to March 29, yun lang ang time na kailangan nila para ayusin ang linya. March 7 nung unang pumunta ang isang technician. Siya na mismo ang nagsabi na buong neighborhood ang apektado. Di man lang inasikaso nung March 9, 10, 11, 12, 13. Wala pang quarantine nun.
  
  May tumawag na taga-171 kahapon, March 28, at binigyan ako ng reference number. Not sure if pwede kong gamitin for 1 month rebate. Salamat sa suggestions niyo. Yun na naman aasikasuhin ko ngayon.

• cgtnerd07 on 29 Mar 20 @ 02:52 PM #

  @rcababan try mo lagyan ng takip na plastic na matigas yung Router mo. Effective yun pa pataas ng DL speed.
  
  Question din lang sa PLDT Prepaid Home WiFi. Consistent naman siyang mabilis dito sa San Pedro Laguna area pero bakit may times na nawawalan ng connection? Weird lang eh. Pati tuwing 5am, nawawalan ng connection. Pero refresh lang naman, unplug then plug back Yung router, nagkakaroon din naman agad. May nakaka experience din ba sa inyo ng ganito? And anong remedy nito? Sa Base 40 pala ako naka connect constantly. Thanks!

• Lynx_26_2k4 on 30 Mar 20 @ 03:43 PM #

  My DSL speed is slow at the moment which started yesterday.
  I am on Plan 1699 which gets around 17mbps down, 1mbps up.
  Anyone having the same issue? Is this something to do with the covid19 situation?
  
  Here's my DSL Statistics when it is working fine:
  
  
  
  Now here's my current statistic (only getting around 1-2mbps down):
  
  
  
  I'm trying to get in touch with PLDT tech support, but the long queue is an issue.

• taurexn on 30 Mar 20 @ 03:59 PM #

  My DSL speed is slow at the moment which started yesterday.
  I am on Plan 1699 which gets around 17mbps down, 1mbps up.
  Anyone having the same issue? Is this something to do with the covid19 situation?

  
  
  kapag nabago or bumaba yun download ang upload speed mo without affecting your snr value ay malamang sa ngn facility ni pldt ang issue.... better ask sa 171 kung meron ongoing maintenance or kung wala ay ipa check yun port mo, ang mostly ang response ni agent sa yo ay tech dispatch, hayaan mo lang kung magpadispatch pero mostly may tatawag sa yo from the facility basta sipag lang sa pag follow up sa 171 para matambak sila ng email

• Lynx_26_2k4 on 30 Mar 20 @ 04:08 PM #

  Thanks @taurexn
  
  Pansin ko nga na normal naman ang SNR values ko. Hopefully something that PLDT can take action immediately. Hirap kasi ng ganito since gamit namin for work and internet.

• Lynx_26_2k4 on 31 Mar 20 @ 11:20 AM #

  I was able to talk to PLDT support late yesterday regarding my concern with the sudden drop in speed.
  Earlier today, lineman technician went in my area and was able to resolve the issue. Loose connection in the outside post a few blocks away is the cause. Kudos to the technician. I was not able to meet him personally, only chatted via phone. Was looking forward to reward him something for a job well done.

• cryostasis29 on 01 Apr 20 @ 07:48 PM #

  @taurexn
  
  Eto nakakatawa baka pang April Fool ng PLDT
  
  Tumaas na SNR ko after magreport sa app and fb page naging 36-37 na stable internet narin siya pero yung speed bumaba naman naging 5mbp
  
  

  
  Downstream Upstream
  SNR Margin:37.4 21.7 db
  Line Attenuation:16.5 8.4 db
  Data Rate:6016 771 kbps
  Max Rate:26392 1396 kbps
  POWER:19.3 12.5 dbm
  CRC:0 0
  

  
  
  @Lynx_26_2k4
  Buti ka pa upload speed mo nasa 1mb sa akin 700-800kbps hindi na magawaaan ng paraan ng taga PLDT
  
  -- edited by cryostasis29 on Apr 01 2020, 07:55 PM

• reiluke on 02 Apr 20 @ 03:38 PM #

  
  
  
  ano kaya prob mga boss, lagi lang dropped, SNR downstream drops from 24 to 10 to 8 to -2 then back to handshake, pag gabi okay naman pag umaga to lunch time drops.
  
  also i can only connect via VDSL 17a profile nothin else, PRS1841U also cannot tweak SNR

• gabotron on 03 Apr 20 @ 04:37 AM #

  Tumawag ako sa 171 kaninang 4 AM para mag-request sana ng rebate para dun sa isang buwan na wala akong dial tone at DSL. Wala namang options dun sa IVR nila para may makausap akong agent. May time lang ba na available ang option to talk to a real person?
  
  Ang available lang at the time was:
  
  - Reminder: Tech support from 9AM-6PM, Mon-Sun
  
  - For Billing inquiry and rebate, visit my.pldthome.com
  *** Walang billing option sa PLDT Home. Lagi ako nagla-login dun kasi dun ko nakikita ang amount na babayaran ko for the month. Ang options lang ng Support dun ay: Change number request at Tech Visit.
  
  1. Self Service
  ------ 1. Assistance
  -------------- 1. Plan upgrade
  -------------- 2. Outstanding balance via SMS
  -------------- 3. Direct Dialing activation request
  
  9. End Call
  
  Sinubukan ko ang Plan Upgrade. Pina-input ang mobile number. Kokontakin daw within 24 hours. Wala pa sana akong balak. Akala ko iko-konek ako sa queue ng mga agents.

• GENTLEMEN on 03 Apr 20 @ 10:27 AM #

  ^
  
  ung gawain ko dati when naipit ung tawag ko dahil sa existing ticket, is tawag ka sa ibang option (billing and statement) then pag may nakausap na ako tao, patransfer-call na lang ako sa tamang department (technical support)
  
  Bsta makahanap ka ng kausap, madali na yan.

• PadreFlorentino on 03 Apr 20 @ 05:22 PM #

  Hay. Tong PLDT mydsl plan 1699 na 20mbps daw, eh ping 22ms., download 14.7 mbps, upload 850kbps. Work from home anak ko, choppy daw boses sya sa mga ka conference nya using webex.
  
  Pwede kayang irequest ke PLDT na gawin kahit 2 mbps ang upload?
  
  So disappointed with pldt.
  
  Ano kaya workaround dito?

• frequenzy on 03 Apr 20 @ 05:27 PM #

  @Padre
  limitation po ng adsl yung 1M upload, so kahit si PLDT walang magagawa.
  
  alternative is to migrate to fiber kung may available sa inyo.

• polka on 03 Apr 20 @ 05:33 PM #

  ^well its a ADSL connection to begin with so normal lang yan.
  
  your best bet is have your modem to upgrade to VDSL modem, assuming you have good enough distance of your line from DSLAM, then you can get upto 50mbps upload speed (still depends on your subscribe plan, but in your case once upgraded to VDSL modem you can get upto 15mbps upload).
  
  now how to avail a VDSL modem, simple ask them for replacement. alas naka ECQ pa tayo so that thing maybe kinda impossible to do now given it requires person-person contact to replace it which is what they were avoiding in the first place.

• PadreFlorentino on 03 Apr 20 @ 05:33 PM #

  @Frequenzy
  Thanks for the info. Problem walang fiber sa area ko. And pldt dsl lang ang available dito sa subdivision namin.

• PadreFlorentino on 03 Apr 20 @ 05:35 PM #

  @polka
  Thanks sir for the info.

• tineybone on 03 Apr 20 @ 10:47 PM #

  Hi Guys,
  
  naka experience kami ng unstable and intermittent internet since last year pero now lang nagkaroon ng time na icheck thoroughly.
  
  Pwede magtanong if the below statistics are normal.
  DSL
  Operational Status VDSL2-17A Annex B,SHOWTIME.
  Upstream Speed 32074 kbps
  Downstream Speed 60460 kbps
  Uptime 04:22:49
  Distance Measurement 550 (m)
  
  Downstream Upstream
  Trellis On On
  SNR Margin (dB) 7.4 6.5
  Attenuation (dB) 19.0 19.0
  Output Power (dBm) 13.5 11.0
  Attainable Rate (Kbps) 67904 32075
  G.INP On On
  Rate (Kbps) 60460 32074
  R (number of check bytes in RS code word) 12 6
  N (RS codeword size) 240 234
  L (number of bits in DMT frame) 16008 8280
  S (RS code word size in DMT frame) 0.11 0.22
  D (interleaver depth) 1 0
  Delay (msec) 62.61 61.96
  INP (DMT frame) 248.515 245.982
  FEC errors 0 395
  OH Frame 66859656 70929310
  OH Frame errors 35900 0
  Total ES 5736 0
  Total SES 4 0
  Total UAS 96 0
  Total LOSS -- --
  Last Link Rate 0 0
  Full Init 0
  Failed Full Init 0
  Synchronized time(Second) 15867
  Synchronized number 1
  
  Ano kaya ang possible issues bat naka experience ng gnyng issue
  
  Thanks in advance

• carl_macio on 04 Apr 20 @ 06:11 PM #

  Question Lang guys-
  
  I have the pldt dsl plan na 1299 5mpbs but I saw meron 1299 fiber 10mbps sa pldt site is this true ?
  
  And if I upgrade what do requirements do I need?

• cryostasis29 on 04 Apr 20 @ 06:35 PM #

  Mukang naayos na nila bumalik na sa speed pero yung dating SNR 36-37db nung 5mb speedtest naglalaro na sya sa 9-10db att concern ko lang ngaun yung CRC na dati 0 maski nung nag 5mb speed ngaun meron na sya tumataas.
  
  
  
  
  -- edited by cryostasis29 on Apr 04 2020, 06:36 PM

• frequenzy on 05 Apr 20 @ 03:25 AM #

  @carl_macio
  the question is, kung available na ba ang pldt fiber sa inyo? if yes pwede naman, usually valid id lng.
  
  -- edited by frequenzy on Apr 05 2020, 03:25 AM

• taurexn on 05 Apr 20 @ 08:07 AM #

  @carl_macio
  
  dalawa lang yun option mo kung mag upgrade ka, either fiber or vdsl connection... kung walang available port sa fiber nap box or walang nap box ay magiging vdsl ang i-offer sa yo

• carl_macio on 05 Apr 20 @ 11:48 AM #

  @requenzy
  
  Anu po additional charge for upgrading?
• Post deleted #12292971

• kasisiflores on 07 Apr 20 @ 11:10 PM #

  
  
  
  
  bakit po ganun sa speedtest hanggang 14mbps lng pero nakalagay jan 16799kbps ibig sbhin 16.8mbps dapat un nakukuha kong speedtest attainable na nakalgay sakin hanggang 22mbps
  -- edited by kasisiflores on Apr 07 2020, 11:26 PM
  
  -- edited by kasisiflores on Apr 07 2020, 11:28 PM
  
  -- edited by kasisiflores on Apr 07 2020, 11:30 PM

• cryostasis29 on 09 Apr 20 @ 03:52 AM #

  @kasisiflores
  
  Plan1699 po sila same lang po tayo. Normal na po na 14-15mb po download speed while yung upload nasa 0.6-0.7 swerte if umabot ng 1mb+ yung upload.

• taurexn on 09 Apr 20 @ 06:32 AM #

  @kasisiflores
  
  
  normal yan para sa dsl plan lalo na mataas ang SNR mo at very accurate ang nakukuhang result mo sa speedtest, yun iba ay nasa 6dbm lang ang snr ng download kaya napakaswerte mo na meron ganyan stats.... kung magiging vdsl naman ay posible na tataas pa ang upload speed hanggang kayang pantayan ang download speed at mababa ang ping