I don't think you understand. When I said "disposed," I meant it literally. The root cause of the problem was the last typhoon. If it wasn't for the typhoon, things would have been running as expected, and there wouldn't be any need for a modem replacement.
You did not elaborate it so when you said disposed in a buy and sell site most likely people will think you sold it.
Following your own reasoning...that for PLDT DSL to effectively provide a functioning internet connection, their official modem is needed and essential. Any other modem or 3rd party equipment is not necessary. If this is the case, all the more reason I should be asking for a new modem for free. In fact, they shouldn't be charging us for the modem units in first place. The fact that we are paying for it under an implied contract is enough reason to ask for a replacement whether or not we could produce the old unit.
You should have asked one for free. Kelan ba yung bagyo na yun? i dont remember any tropical storms this feb.
Yes, the modems should have been offered free of charge. Do you know why? You said it yourself, it is needed for PLDT to provide a fully-functioning internet connection. Any other equipment is not acceptable and may cause problems to your connection. The modem unit (or even the telephone) is indispensable...meaning it is essential and necessary for them to bring internet connection to our homes, which is their obligation to provide under contract. You are just being suckered to believe that you should be paying for it. Legally, they should be providing those units, free of charge to their subscribers. They're getting away with it simply because no one is complaining.
Well you were suckered into replacing your modem with a 3rd party one and then you come here to complain so... plus they never told you to replace it yourself it is more on your own doing. I was merely stating a fact that they can and will always use the 3rd party equipment as an excuse for faulty connections / problems.
If you just think about it. The modem unit and the telephone are no different from the wires they installed outside your house. They're not charging you for it based on the premise that those wires are essential and necessary for them to offer internet service. They are classifying them as different, but their classification is wrong and misapplied. Masaklap isipin pero yun ang katotohan, they made you believe that it is right for then to get everything they want...and they will continue to get what they want if us consumers continue to tolerate their unfairness.
I did not pay for any connection fee actually. It was a promo a almost a decade ago so I grabbed the opportunity. And yes you only pay for the line if you do not have an existing landline i think.. you only pay for the modem unless you are migrating to fibr.
Bottomline is you were not able to produce a modem which should be coexisting with their connection thus you are given one which even if under warranty does not cover losses because of typhoons or other acts of god etc. Now i gave you advice on your plight and yet you insist with your legalities and what not well you are welcome to complain buddy but like i said the mere fact that you cannot produce your modem will make them use that alibi everytime.