Good day TPC !
Question lang po regarding RMA
Nabili ko po kasi Seasonic m12 620 evo ke PChub last june 2017
and failing na sya ngayon, sa receipt indicated na 10 mos lang ang store warranty
at kapag dinala ko raw ruon ay may processing na 500 pesos raw at after 3 weeks pa raw makukuha.
Any idea po kung san ang RMA ng Seasonic purchased under PChub?
Helix po ba? Nag inquire na po ako sa email sa kanila but sad to say wala parin pong response.
Di na po kasi umiikot ang aking PSU at clicking noise as if grounded na tuloy tuloy kapag ino- on sya
Thank you po
Forum Topic
Seasonic PSU users pasok.....
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@vicmanhid
dalawa lang po JTP or helix
kung sa helix mabilis lang po rma nyan pag kay JTP goodluck sir sa pag papa rma. nakapag pa rma na ko dyan kay JTP ng g-750w pag di mo kukulitin di maayos ang rma mo ako inabot ng 1 month dyan kulitan mode pa yun. -
kung sa helix mabilis lang po rma nyan pag kay JTP goodluck sir sa pag papa rma. nakapag pa rma na ko dyan kay JTP ng g-750w pag di mo kukulitin di maayos ang rma mo ako inabot ng 1 month dyan kulitan mode pa yun.
Yung 620W na M12II EVO ko, matagal na nagkaproblema, may rapid clicking sounds. Dumaan ako sa RMA process na nakalagay sa site ng Helix, mabilis sila nagreply pero hindi daw sa kanila nakaassign yung unit. So nagtanong ako sa Facebook page ng Seasonic Philippines about RMA procedure, sabi nila Helix rin pala nagpapatakbo ng FB account at mag-inquire daw ako sa JTP Xtremetech. Nagpadala ako ng ilang email sa JTP, wala naman reply. Parang walang kwenta yung JTP, nakakawalang gana magpa-RMA. May ilang taon pa naman naiiwan sa warranty ng unit kaya di ko muna pinapa-RMA. -
may custom braided sleeves ba for seasonic modular PSU?
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Any idea if JTP accepts walk in for RMA? My PSU died today, no power at all. Already tried using different PSU and it worked. Already contacted helix unfortunately its not under their warranty. Contacted dynaquest 3 weeks then 300 pesos charge if they will process the rma. Or Is there any contact number for JTP? Thanks in advance.
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@lei151
suggestion lang sir I rather let dynaquest handle your rma mahirap pong mag pa rma dyan kay jtp na experience ko na po yan for me babayad na lang ako ng 300 sir kesa mag personal na mag pa rma kay jtp.
Just my opinion sir. -
@Squall_2798
I was able to talk to them earlier, I’ll be there on tuesday for the rma. Helix was way more easier to talk to and knows their product. Helix knows right away that the product was discontinued and needs to be replaced by a new line of product while JTP doesn’t sound like they know a thing. JTP wants to check if its CID (customer inflicted damage) while Helix is wlling to replace the product right away if its under them.
Here’s the conract details for JTP Photoworld incase someone needs it:
JTP Photoworld
(02) 708 4324 local 105 or 106
For Helix:
(02) 369 2822
I also have a cellphone number from one of the guys there just pm for who needs it. I don’t wanna post it for the his privacy. -
San ba kayo bumili ng Seasonic PSU na Helix ang distro? Yung PSU ko JTP distro bought from EasyPC.
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^
Maybe you can try ordering from Helix directly? -
not sure kung sino kilalang store ng seasonic na ang rma is helix, anyway pchub from my experience is from jtphotoworld
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pwedeng pwede po kay helix bumili kahit walkin ka ng seasonic psu.
from jtp kung di ko pa kukulitin sa phone yan di mapapalitan psu ko inabot ako ng 1 month dyan kulitan pa sa tawag yun sasabihin nila na tatawagan nila pero di ka talaga nila tatawagan kaya ikaw talaga ang mangunhulit at may kasabay ako 2 months na di pa pinapalitan at nagpunta pa ko sa mismong office nila walay din di rin agad napalitan agad kaya base from may experience at mga nakausap ko mahirap mag pa rma kay jtp.
pero kudos kay ate Sharmaine mabait syang kausap.
-- edited by Squall_2798 on Jun 02 2018, 04:21 AM -
So far got an update from JTP today after bringing the defective Seasonic P-860 yesterday. They are offering Seasonic Prime Gold 1000w for the replacement since no stocks are available for 850w catergory. Is it acceptable or fair? I’ll be getting additional 150w headroom but gold instead of platinum?
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@lei151
Cost wise I think it is a fair trade since the Seasonic 1000W PSU's tend to be more expensive due to the cryptocurrency mining craze. Your PC probably does not need a 1000W PSU, but if you are running a fairly powerful build like an 8-core CPU paired with Radeon Vega videocard or dual GPU setup then it should be fine. Using a PSU with a lot more capacity is not harmful and the loss of efficiency going from Platinum to Gold is very small.
If the replacement PSU is brand new, my suggestion is go for it rather than wait for an exact replacement. The Seasonic P-860 is already discontinued and you have to wait for JTP to have stock of the newer Seasonic Prime Platinum 850W (SSR-850PD) to get your PSU replaced. You never know when JTP will have stock of the SSR-850PD and it might take months of waiting. I say get the 1000W PSU now so at least you have your replacement in hand and get your money's worth from the warranty.
Then maybe, what you can do is use the Seasonic Prime Gold 1000W PSU on your PC. Or try selling it and buy a brand new Seasonic Prime 850W Platinum / Titanium PSU. That way you get a brand new PSU with a refreshed 12 year warranty :-)
-- edited by sleepygeepy on Jun 06 2018, 05:43 PM -
Already got the replacement PSU earlier, so far its a brand new 1000w Prime Gold. Its an overkill for my current rig so I might sell it and get a 750w-850w Platinum or if budget permits Titanium. So far it only took 2 days for JTP to replace my PSU.
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maganda pa ba seasonic? kakabili ko lang ng seasonic s12 na 620watts e pina RMA ko agad. low voltage daw defect. namamatay pc ko talo pa ng generic na pinang test. na chambahan pa ko ng lemon na unit hahay
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Got seasonic ss-560km active pfc nitong week lang problem is lahat ng fan ng unit after mg shutdown ay naandar padin. Is this normal? I waited 20 min kaso naikot padin yung fan, my spare PSU ako dito pero hindi naman ganun yung case.
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Bought 2 seasonic online, good thing lahat may sticker ng Helix. Sinigurado ko muna who the distro is para mabilis ang warranty.
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mga sir tanong ko lang kung may naka-experience na ba kayo na "Power supply surges detected during the previous power on...ASUS Anti-Surge was triggered to protect your system from unstable power supply" pero ok na naman ang voltages nya, tapos may naririning akong buzzing/whining noise before startup. possible kaya na yung seasonic m12ii 620 evo ko ang culprit? pero ok yung voltages nya. btw three years na po sya. TIA
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@brandon_boyd19
Ganyan din nangyari at my psu (650 gold) buzzing sound but no whining. What I did was just let it run didnt have a UPS or Voltage regulator, after a few days nawala nalang because if it continued I would have it replaced. -
@alphaa86
sorry sir hindi pala buzzing/whining sound, clicking sound pala sya, parang may wine-welding sa loob or parang ganito [https://www.youtube.com/watch?v=p0A-dxoFItQ] so far ok system ko ngayon, pero minsan nagtitrigger yung ASUS anti-surge, i-disable ko ba yun? or need ko na ng bagong unit? btw wala na po sya warranty kasi binuksan ko na yung unit para linisin yung fan. napansin ko din mahina yung fan nya kahit linisin. TIA -
@brandon_boyd19
Pansin ko lang sir, lately ang dami nagkakaroon ng early problems sa Seasonic M12II based lang sa comments dito sa thread. Tingin ko may bad batch lang or baka din dahil paired siya with no AVR or cheap AVR etc. Sa mga new builds nag try narin ako i-avoid recommending ang Seasonic M12II and go with the cheaper S12II or go with the newer Focus+ series.
Kung may time at extra budget ka para palitan ang PSU, mas maganda sir kung pa RMA mo na. Baka kasi over time mas lumala ang problema at tuluyan masira ang PSU when you are least prepared. Although bihira naman ang cases na ang Seasonic PSU pumuputok o nakakasira ng components ng PC. Usually graceful siya namamatay on its own at hindi nalang gagana or biglang hindi stable ang PC mo.
Try mo sir pa-warranty kahit nabuksan ang unit baka pwede pa naman pakiusapan ang distro. Explain mo nalang ni sinusubukan mo linisin ang fan at binuksan mo dahil hindi mo mapunasan ang fan blades. Then mas maganda upgrade ka na sir sa mas bagong Seasonic PSU models tulad ng Focus + series.
Another option din... Kung naka-rekta ang PSU mo sa wall outlet or surge protector, try mo bumili ng servo AVR para mas stable ang kuryente na pumapasok sa PSU. Baka yun din kasi ang cause at mawala ang clicking noise. Mas affordable ang servo AVR and you can buy one for around Php 2K - Php 3K sa Quiapo / Raon area. -
@brandon_boyd19
+1 sa advice ni sleepygeepy dyan din ako nagtatanong dati regarding sa mga psu. Yung binili ko na M12II still performing great 2yrs na connected yun sa UPS/AVR since day1 unlike sa Gold 650. -
mga sir pwede ko pa po ba i pa rma tong s12II ko napapadalas po kasi yung shutdown ng pc ko upon checking si s12II ang culprit, problema ku lang kung pwede pa po ba na i pa rma ko po to dahil etong pong gamit ko po ngayon ay galing na din po sa rma so pangalawang beses ko na po i papa rma tong psu na to, pano po ba nag isusulat ko sa ticket kung sakali yung orig po na unit na una kong binili or yung 2nd na pinalit na galing sa rma, maraming salamat po sa makakatulong, naguguluhan po kasi ako
salamat po -
mga sir pwede ko pa po ba i pa rma tong s12II ko napapadalas po kasi yung shutdown ng pc ko upon checking si s12II ang culprit, problema ku lang kung pwede pa po ba na i pa rma ko po to dahil etong pong gamit ko po ngayon ay galing na din po sa rma so pangalawang beses ko na po i papa rma tong psu na to, pano po ba nag isusulat ko sa ticket kung sakali yung orig po na unit na una kong binili or yung 2nd na pinalit na galing sa rma, maraming salamat po sa makakatulong, naguguluhan po kasi ako
salamat po
Pa check out mo sa distro. Wala naman issue kung galing na sa RMA as long as defective yung unit papalitan nila basta pasok sa Distro Warranty. -
mga sir pwede ko pa po ba i pa rma tong s12II ko napapadalas po kasi yung shutdown ng pc ko upon checking si s12II ang culprit, problema ku lang kung pwede pa po ba na i pa rma ko po to dahil etong pong gamit ko po ngayon ay galing na din po sa rma so pangalawang beses ko na po i papa rma tong psu na to, pano po ba nag isusulat ko sa ticket kung sakali yung orig po na unit na una kong binili or yung 2nd na pinalit na galing sa rma, maraming salamat po sa makakatulong, naguguluhan po kasi ako
salamat po
AFAIK sa experience ko sa RMA ni PCh*b
Sa original receipt ka parin mag base since naka corporate po sa system nila ung new serial number ng RMA'ed unit.
Pakita mo lang po original receipt and all good
All the best -
ano po ma advise nyo mga master. naka seasonic s12 ako na naka plug sa surge protector, pag pina power on ko e medyo delayed un response at may time na nag no display un pc.
** galing sa rma un seasonic psu ko na pinalitan naman nila ng brand new. kaso parang pareho ng issue -
ano po ma advise nyo mga master. naka seasonic s12 ako na naka plug sa surge protector, pag pina power on ko e medyo delayed un response at may time na nag no display un pc.
** galing sa rma un seasonic psu ko na pinalitan naman nila ng brand new. kaso parang pareho ng issue
Try mo sir iplug directly sa outlet if same issue. Para malaman natin if di sya okay kapag me surge protector? or Mas okay if ma try mo rin sa ibang outlet para ma isolate problem. -
@vicmanhid thank you sir, nagawan ko na po ng ticket kay helix
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ok boss try ko mamaya. kasi nun dinala ko naman sa shop na pinag bilhan q e ok naman un pc nag boot naman sa kanila kaya suspetsa namin e un surge protector na gamit ko un salarin. mamaya try ko isaksak ng direct sa outlet
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^baka owitech seasonic yan?