hi po, i have a ux391ua, i5 10th gen, 8gb ram, 256gb storage. i only have genuine software installed, storage is not even close to full. is it possible to RMA because of lag, not even a demanding software, only the netflix app is open and it’s lagging. sometimes only 1 tab of chrome is open and it’s lagging. I check the task manager and none of the cpu/gpu/ram tabs are close to 100%. and i am in an air-conditioned environment and the laptop surface is not hot.