@mon_jumbo Report mo po for slow connection sa Globe at Home App so the technicians can come over and then you request your router replaced to them. Hopefully, they would comply as it could be a hardware limitation.
Para makasigurado ano po ang router na provide sa kanila?
Forum Topic
[email protected] Fiber Optic Broadband Thread
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@ultracheat45
Not seeing this as a hardware limitation sir e. Nasa configured speed lang talaga sa end nila. As per business / vip hotline, profile ko daw is set to 100/50 (and hindi nila kaya galawin on their end need daw via chat since down ang residential hotline). Mine was just installed 2 months ago. Modem is HG8145V5 bridged to a Xiaomi AX1800.
Tried to report it multiple times via chat pero eto laging nirereply sakin:
We know it feels terrible to have this issue and we’re sorry for the inconvenience. Gusto namin ipaalam na we do not have access to increase your upload speed because your guaranteed download speed is 60% of your availed plan speed and the remaining percent will be allocated to your upload speed, however, upload speed will also depend on your current location, number of users/devices that are connected in your WiFi at the same time, size/s of the file that you are downloading/uploading and the website itself. Sana ay makatulong. Thank you for understanding.
-- edited by mon_jumbo on Jan 19 2021, 03:36 PM -
Hi Good pm.
Need lang po ng inputs regarding my LOS issue na mag 24 hrs na. Bago pa lang yung fiber plan mga 2 weeks pa lang.
Kaka activate pa lang din lang yung fiber line dito samin.
Ppwede kaya na ipacheck ko sa fiber installer yung issue ng connection ko since madaming installer nagkalat dito sa area namin dahil sa mga nagpapakabit?
May repair sched na ako kaso 2 days pa raw. Masyadong matagal pa.
Maraming salamat po sa mga sasagot. -
Ask ko lang po
naka ptp po ako nagbabayad ako ng 3500php para sa 50mb kasi po may pisonet po ako 20client pc at may hotspot din po ako bale tatlo antena ko dito sa bubong ko at may naka latag pa ako na utp cable para sa kapitbahay ko na binigyan ko ng 5mb ( for 1k)
ang tanong ko po pag nag aply po ba ako sa globe fiber maaaprove po kaya ako ? o baka idisaprove nila aplication ko dahil sa pisonet,hotspot,latag utp cable sa kapitbahay ko ?
naka postpaid po ako kay globe dalawa accnt ko na sim only plan 299
may bussiness permit (mayor's permit) din po yun pisonet shop ko wala nga lang po ako bir
nag rroll up na kasi sila dito sa lugar namin -
Is it just me or mabagal talaga download speed ng globe? Plan 100mbps, speedtest, torrent, streaming, web surfing ok naman. Pero pag direct download minsan mas mababa pa sa 100KB/s. Weird lang kase pag torrents pumapalo ng 12MB/s pero pag direct download talagang gapang. Mas mabilis pa mag download mobile data ko na smart.
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@heille1221
Depende po sa download server. USually, mababagal yang mga yan. Try downloading something from a direct server just to test. A program maybe? On my end, nakukuha naman po ang maximum speed. Meron lang talagang mga public download servers na sadyang mabagal, lalo na kung free download. -
Depende po sa download server. USually, mababagal yang mga yan. Try downloading something from a direct server just to test. A program maybe? On my end, nakukuha naman po ang maximum speed. Meron lang talagang mga public download servers na sadyang mabagal, lalo na kung free download.
I agree madaming factors yan pero most of the time nasa server ng source ang problem. One way of testing your download speed is by downloading the Windows 10 ISO from Microsoft dun mo makikita kung talagang nakukuha mo yung tamang speed. Medyo reliable Microsoft servers kumpara sa iba. -
@aaronick and ccl2003
yep, medyo iniisip ko din nga na server/host ang problem. na-compare ko lang sa pldt ko kase never ko na-experience na bumagal pag direct download. nag-reinstall kase ako ng pc and nag try mag linux so medyo madame download na drivers/OS. di ko nga lang na-try sa microsoft since may usb installer pa ko. well aside dun, ok naman ang globe. hirap lang kumontak ng customer service pero mabilis magpadala ng tech via app. etong pldt hanggang pagpapaterminate pinaginit pa ulo ko, gusto pa ko bigyan ng pre-temination fee. Buti na lang may kopya ko ng conversation sa messenger na tapos na contract ko last november kung hinde pagbabayarin pa ko ng 10k. -
Bakit sobrang daming ads ang kailangan ko daanan with the Globe at Home app bago ko makarating sa billing home page? Wtf.
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Ano na yung updated plans ng globe fiber?