Forum Topic

Converge ICT Fiber ISP Thread (never ever hard reset your modem and refer to page 1 for FAQs)

  • ^

    Bakit po hindi niyo itry? Ako sinetup ko kagabi sa static ip address yung separate router ko based sa instructions ni belle pero hindi ako gaano nagtagal sa paglalaro kaya hindi ko pa masabi kung effective ung method. Pero kung gagana sa pc yun mukhang ganun din naman sa router dahil same lang naman sila ng mga fields na kelangan mo iconfigure.
  • @sabawballs
    Sorry for not explaining it. So that link I made shows you which Data Center of Cloudflare you are being served. Cloudflare is one of the top CDNs in the planet if not the best, and it powers the majority of sites.

    Since it's a CDN, it is supposed to served to the nearest Data Center or even one that's in our country. Cloudflare has Manila and Cebu Data Center. Most of us get Singapore before (SIN), now it's Japan (NRT).

    I realize a few days ago that we were being redirected to Athens (ATH) which is in Europe. Hence the latency. I'm glad it resolved on your end now.
  • @belle625 not working na test ko na sya. still na didisconnect after 1.5hrs.
  • @everyone

    Also SIN (Singapore) is faster for me compared to NRT (Japan).
    SIN yields 40~50ms of latency, while NRT yields 100ms, doubled the latency. MNL is the fatest though yields 3ms~6ms.
  • @jhonny173

    Nasunod mo po ba ung set up ng tama?..

    Anyways bawal siya gamitin pag may extra router ka dapat sa MISMONG ROUTER NG CONVERGE mo gawin.. gumana siya sa friend ko ung FIX na gumagamit ng DMZ tested niya bale dalawa na silang saksi na WORKING ang FIX..

    Gawin nyo po ng tama based sa aking instructions..

    Thanks.
  • @belle625

    not working din sa akin sir...though naka off pa nga eversince dhcp ko dati pa at static lang gamit ko. Pero sinubukan ko pa rin. i-enabled dhcp sa modem and change its dhcp ip pool sa 192.168.1.100-192.168.1.253 then reboot ng modem.

    My main pc eversince static ip adress is 192.168.1.6 still na ddc pa rin ng sabay sabay yng outside ip like steam,LoL,cloud and dns servers. May araw naman mas madalang ang dc like sa loob ng 12 hours 4 outages lang sa logs.

    eto monitoring log ko 20 hours ago since ginawa ko yung tip ni sir belle:




    mapapansin nyo na ddc pa din e pero yung ip address mismo ng converge router/modem walang dc. Nakakainis lang pag sa games nagrereklamo yung tomer ko.

    -- edited by fugazi on Apr 24 2019, 09:05 PM
  • @frost

    Thanks for the explanation. As of tonight, I am still getting NRT. Performance wise compared to other nights that I am getting massive latency and speed drops is still the same though.

    Parang gusto mo nalang itawa sa inis. ????
  • @sanusijr

    Uhm, pay P650/month on top of your subscription? :)

    Also, static IP subscriptions are only available for plans 2500 and up. It looks like they will not allow bridge mode for accounts without static IP subscriptions.
  • Kelangan kasi I reboot ung modem, i reset ung PC palitan ng IP address xempre kung naka static na siya matagal na abay dapat palitan mo naman para ma refresh lang ung IP mo na gnawang static.

    Wag din kayo gumamit ng extra router kasi hnd talaga gagana yan kung sa extra router nyo ginawa.

    apat na silang natulungan ko lahat yan mga kaibigan kong streamer na naka converge din..
  • Boss alam ko naman need i-reboot modem, and yung pc ko na server ok hindi ko talaga na restart pero yung 5 client pc sa comshop ko actually naka static ip lahat din yun though naka connect behind switch na direct naka connect sa modem ni converge. At almost every hour narerestart pc nila lalo na pag may bagong gagamit na customer but still na ddc pa rin sila sa games.


    belle625 Send Message View User Items on 23 Apr 19 @ 07:53 AM #

    Sa mga na ddc dyan ito na ang solusyon!

    Ang problem ng converge is that pag nag call siya ng change ng lease sa dhcp ang gnagawa ng modem instead na mag call for renewal inaantay niya muna mag expire ung lease kaya na ddc..


    Though sabi mo yung bug is nasa leasing ng dhcp which in the first place di nga ako saklaw nung dhcp since sabi ko nga naka off/disable eversince sa akin ang dhcp setting ng router/modem ni converge kasi nga need ko naka static ip mga client ko at for security reasons na din kaya naka off yun dhcp ko. Kaya no need na yung sinasabi mo pagnagcall ng renewal ng ip si modem dahil naka off nga dhcp nya e. Pero nag try pa rin ako sa sinasabi mo soulution, unfortunately ayaw sa akin.

    First month ko wala naman akong dc na naeexperience simula lang ng pumasok yung 1st week last february ayun naobserbahan ko palala ng palala buti nitong 2nd week ng april nabawas bawasan na yung dc.

    Pasensya na sir di talaga gumagana sa akin e..sana nga gumana e kaso ayaw talaga nakikita ko talaga mga customer ko sabay sabay pa rin sila dc sa games.

    Anyways thanks!

    -- edited by fugazi on Apr 25 2019, 12:10 AM
  • @belle625 nag restart dn ako ng router, power cycle na din. syempre double check with ip config kung reflecting ung static IP. naka static naman. Single router lang ako. Feeling d rin talaga to gagana since at first na try ko na mag static. Ang bago lang dito ung ip na ginamit is outside ng dchp range. I think ung renewal na sinasabi mo is ung sa wan.
  • may 1.5 pa din na DC sa akin pero saglit lang mga 1 to 2 seconds lang

    I did belle's suggestion and naka DMZ ako

    -- edited by istanbul on Apr 25 2019, 12:13 PM
  • Hello. Any idea san makikita yung mgq ticket na sinasabi nila for reference?
  • @fugazi, i think ung issue is not between client pc & router since wala ngang downtime ung gateway ip ng router. I think ung dhcp ng mismong ip natin between router and ISP ang may problema. indi ung dhcp ng router to client pc.
  • Ang tanong ko na lang is pede ba iset to static IP ang WAN para indi na sya nag rerenew to prevent disconnection every 1.5hrs?
  • sa HG8245Q2 walang way, naka DHCP talaga



  • ewan ko anu ung UI ng mga modem ni converge, pero dapat ganito ung itsura nya (under internet/wan)

    Note that since nkaCGNAT si converge (unless if may paid static IP kayo , or if business plan) mawawala ung connection nyo if biglang nag-iba ung ip na allocated sayo (mukhang every 90m) pero d mo binago ung set WAN ip ni modem.
  • I'm considering to apply for Converge ICT, despite what I've read in this forum.

    Location: Brgy. Commonwealth, QC
    Landmarks: Puregold, KFC & Turtle KTV

    ano sa tingin nyo mga masters?
  • Kung hindi nagana sa inyo ung Fix wala na tayong magagawa diyan.. but if you want proof i can show you naman na gumagana.. or ewan ko lang baka depende din sa modem natin.. ung modem ko is ung 2 Antenna..

    Pero dun sa tropa ko ung 4 Antenna na Pon Onu and also dun sa isang tropa ko din same...

    Ewan ko bat ayaw sa inyo sa akin okay naman eh...

    Remember ako ung na ban d2 na isa sa mga nag rereklamo about converge kasi na kick ako dun sa Page sa FB dahil sa nag trending ung post ko dun about dun sa DC problem ni converge.. kaya e2 happy naman ako ngaun kasi hnd na ako na DDC.. sayang nga lang hnd gumagana sa iba ung FIX..

    Wag nyo po ipag halo halo ung mga fix na ginawa nyo dito. like ung DMZ ipapatong nyo dun sa FIX ko hnd un gagana.. AND ALSO DISABLE QOS Service.

    isa pa pala yan sa mga inalis ko..

    ALSO default lahat ng settings bago subukan ung fix na ginawa ko.

    Ewan ko lang sa mga may compshop may PFsense kau eh so may third party modem/router na involve hnd gagana un pag hnd direkta..

    sad to say..
  • @gr8guy - sa loob ako ng subdivision ng East fairview / Winston St.

    sobrang ganda naman ng Converge sakin. mag 2 months palang akong subscriber. hindi ako nag sisi na umalis ako sa Sky broadband.
  • @theOneManTeam

    aah thank you sa feedback sir. hopefully maayos na. Globe paasa kasi hhe
  • @belle625

    Tried and tested, hindi nagana ung "ultimate" fix method niyo para sa 1.5hrs disconnections kahit rekta sa modem ung device ko, hindi dumaan sa router. Napakaeasy ng instructions niyo kaya 100% sure tama ginawa ko. Well, thanks pa din for sharing your method, unfortunately walang nakapagconfirm dito sa forum na gumana yung fix mo.
  • that static ip and use your own router is kinda pointless to be honest. the problem with the 1.5hour micro disconnection is on the converge side, if you want to fix it. you need to set your ONU/modem to bridge mode and force your DHCP parameter to renew every 15minutes or so.

    if using pfsense you can set this under interface >> wan, click the advance option, scroll down and set the modifier options to "supersede dhcp-lease-time 900" save and reboot. with that, your pfsense is forcing the DHCP server from converge side to give you a renewed IP.

    other routers like tomato firmware, you can set this under advance >> dnsmasq option, just google na lang for specific option for dhcp supersede renewal time.

    I can still remember how painful to diagnose this one since its a very unique issue.

    pinagawa ko sa friend ko after that is leave his pc with a python script i made, just a simple collecting information, eg endless pinging the gateway and log it, it will log it how many times it gets RTO, gateway unreachable etc....

    through that entire day there are several logs with unreachable gateway, then check the ONU logs for the optics uptime, no issue on the optics uptime is 1 day means it didnt get LOS.

    so the issue is residing between the ONU and the ISP. and the issue yep, renewal ip in wan interface.

    -- edited by polka on Apr 27 2019, 07:28 AM
  • Wala na po bang other solution para sa 1hr 30 mins disconnection
  • Wala na po bang other solution para sa 1hr 30 mins disconnection


    Wag mag sawang mag report at follow up sa CS.
  • @polka
    may feature din kaya ito sa mga Asuswrt-Merlin version?
  • Meron po bang nakakaalam ng log-in password ng Converge Modem Router ZTE F660?

    Gusto ko kasi palitan dahil nakadefault at baka may makaconnect na lang ng kung sino sino. Thanks in advance po.
  • Guys, question regarding my connection. Recently, I accidentally reset my router fiber connection, though na-restore ko naman yung settings, from getting one of the source here. And case ko lang lately kasi, yung mga default thumbnails sa Youtube hindi na lumalabas. Then minsan yung mga videos sa FB na naka autoplay, basically tuloy tuloy, pero ngayon, bandang gitna may preloading scenario na.

    Any ideas about this?

    https://drive.google.com/file/d/14Zvq48XLKmyQiYf_N44ndGENI_Q3XxPH/view?usp=sharing

    -- edited by markxkram on Apr 28 2019, 04:06 AM

    -- edited by markxkram on Apr 28 2019, 04:08 AM
  • @all

    Guys, meron po bang member dito na sales agent ng converge? Or kaya ay may maire-refer po ba kayong agent dito na pwedeng makausap who services Quezon City? Magpapakabit kasi ako ng converge and I needed an agent who I can trust with regards to inquiries. Pa-refer naman po.

    Thanks in advance.
  • HKG
    120.29.X.X
    PH

    What is the new ebilling site for converge?

    -- edited by jbluzb86 on Apr 28 2019, 09:41 AM

    -- edited by jbluzb86 on Apr 28 2019, 11:41 AM