Forum Topic

Converge ICT Fiber ISP Thread (never ever hard reset your modem and refer to page 1 for FAQs)

  • @Omninous or di ko talaga ma-access si ONU from the bridged port like @richardski mentioned above?
  • @wint_15
    Nabubuksan ko ung akin behind bridged port. Misconfiguration lang ung sa side mo. Once that is addressed, dapat accessible na si Huawei ONU behind a bridged port.
  • @Omninous, sige Sir. Pag-aralan ko yung setup. Di kasi ganun ka-depth knowledge ko sa networking. Thanks!
  • @userneym

    Naka default siya na TR-069
  • @Omninous, I'm now able to access Huawei ONU! Change LAN IP of my ASUS routers to 192.168.101.X
    Thanks!
  • finally got the 45Mbps speed for my Plan.

    called up customer service, the Technical CS performed a reset of the modem on their side which fixed the issue.

    things asked before this:
    1. if i have received SMS confirming the speed upgrade
    2. serial number of the modem
    3. if i have performed the 5mins power cycle on my end before.
  • Thanks @Zxcyas! Try ko din iset TR069 as default. Wala kaba naging problem or delay sa upgrade?
  • Bumagal ba DL nyo sa Torrent? Dati kasi umaabot ng 2Mbps DL speed ko. Ngayon nasa 300KB nalang max.
  • @charless20

    Di naman. Around 5MB/s ang sustained ko sa ubuntu.
  • @chrisang , naka receive ka ba na successful ung upgrade mo sa message or email? ako kasi hindi parin ganon kahit matagal nadin akong nag apply for speedboost upgrade nung sunday ako nag request ng ticket regarding sa issue ko na hindi padin accepted yung request ko for speedboost upgrade 5 days nakong nag fofollowup sa call wala naman nangyayari. Akala ko dati misaligned bandwidth lang yung saken pero ang sabi saken ng technical support nakalagay daw sa system nila 35 mbps parin ako kasi daw di pa daw successful ung speedboost upgrade application ko for some reason. Lol
  • @venzroque

    i applied last Dec 15, 202, but only received the confirmation SMS Jan 13, 2021.

    maybe wait for the text to arrive, first?
  • @chrisang, sakin kasi hindi ko ma bypass yung application process sa Go-Faster portal , hanggang ngayon sinasabi lang there are pending transactions for the selected subscriber , sinabi ko naman yun sa nakausap ko ang sabi daw eh nag ka error daw sa system kasi up till now daw di pa daw nakalagay sa system nila pending for 35 mbps upgrade ako due to +99 pesos way before pa yun nung free speedboost upgrade kaya daw di ako maka access sa self portal ng upgrade and ayun kaya diko alam kung pano makakapagupgrade sila na ba bahala or need ko pa mag apply sa Go Faster website portal ulet. Yung nakakausap ko kasi minsan sa call minsan di alam yung sinasabi ko for some reasons
  • Milagro, mababa ping ko kahapon pati ngayon.






    -- edited by XtraRice on Jan 21 2021, 05:26 PM
  • @venzroque

    di ko rin sure eh. sa aking kasi nag-reflect na rin yun 1500+99 45 na profile sa mobile app. did they say why it was pending, and what you need to do?
  • @chrisang matagal ng naka reflect sa mobile app ko na plan 1500 + 99 , ang sabi lang saken nag ka error daw kasi yung unang application ko which is ung plan 1500 + 99 way before pa magka speedboost pero nakukuha ko naman yung 35 mbps kahit di ako naka receive ng text message dati, tas ngayon nung sinabi ko na diko ma access yung go faster portal kasi nga may sabi their are pending transactions pa pero wala akong utang kay converge ang sabi nila kasi daw naka pending padin daw yung 35 mbps +99 upgrade ko kaya daw dipa ma process yung +10 mbps free speedboost . I don't know why it's taking them so long kayo naman and yung ibang nababasa ko dito within 1-2 days yung iba nga within the same day lang.. 5 days ng pending yung ticket ko wala naman akong narereceive na email and sms na successful upgrade ko partida araw araw din ako nag fofollowup.
  • ano pala pipiliin dito?
    gusto ko lang mabago dns dahil mabagal ang browsing, salamat


    <click here for link>

    -- edited by bakitakonabanned on Jan 21 2021, 06:27 PM
  • Hello ano pong gagawin ko kasi na hard reset yong huawei modem namin? advice naman po

    -- edited by cnubaako5 on Jan 21 2021, 07:29 PM
  • @cnunbaako5 itawag mo agad sa technical support team sa click2call, irereset lang nila yan on their end tas ok na
  • @venzroque salamat po sir gagawin ko po agad bukas thank you po :>
  • @userneym

    Wala naman, kusa lang siya nag upgrade without notice sa converge.
  • @zxcyas F660 din ba modem mo or the newer F670L? I already changed to TR069 but same speed parin after power cycle.
  • anybody in Ortigas CBD having connectivity issues?

    blinking red LOS
  • @all, naka 25mbps plan ako mga sir,

    may mga pagbabago ba pag nag free speed boost ako, like bandwidth issue or high latenccy and the like

    meaning baka malipat ako ng pangit na port or saomething

    maganda naman current latency ko and bandwidth..

    thanks po
  • @chrisang

    Ortigas CBD here. Red LOS since yesterday pa around 9AM. May outage daw sa area, 2 out of 9 posts pa lang naayos based sa nakausap ko this morning sa support.
  • @userneym

    Yung F670L. Wait mo nalang siguro kasi sa akin wala naman notice sa converge pero matagal din bago na upgrade sa promise speed nila sa upgrade. Lately ko lang din napansin e isang buwan nadin nakalipas mula nung nag announce sila
  • Post deleted #12357177
  • @Zxcyas Thanks. I already called hotline at nareremote na nila ang modem after selecting TR069. Pero iendorse pa daw sa techteam for speed alignment. Sana maayos na.

    May CSR nga lang na lagi pinipilit yung minimum speed. Pag pasok sa 30% still considered normal daw.

    -- edited by userneym on Jan 23 2021, 11:41 AM
  • @jmdulay

    we got connection in our area around 3am.
  • Dear Converge,

    Bumalik ka na hindi na ako galit, two weeks na kaming naghihintay sayo mula ng mapabarkada ka at magloko.

    Umaasa,
    Britzkie

    -- edited by Britzki on Jan 22 2021, 03:35 PM
  • Wait I just realized that new customers are now getting 35mbps for the base Plan1500. And here we are getting still 25mbps. If this isn't terrorism.......... Kakapagod tumawag everyday