Converge ICT Fiber ISP Thread (never ever hard reset your modem and refer to page 1 for FAQs)

• st_anger_711 on 25 Feb 17 @ 02:40 PM #

  @randomnubguy
  
  all the time ba yung packetloss mu boss? kasi yung amin pag peak hours lang naman tas usable sa browsing at OL games.

• randomnubguy on 25 Feb 17 @ 02:45 PM #

  @st_anger_711
  
  Yep sadly, all the time, may mga pattern siya sometimes every 4th ping ko laging may lumilitaw, meron rin namang time na kahit di consistent yung packet loss but it's still present, peak hours or not meron talagang lalabas na packet loss. Pinapalitan ko na yung modem pero ganun parin.

• randomnubguy on 25 Feb 17 @ 02:50 PM #

  Tsaka for some reason di ko na ma-aacess yung LAN sa FiberHome interface, tinanggal kaya nila?

• st_anger_711 on 25 Feb 17 @ 02:53 PM #

  ^
  
  yung lumang modem ang meron kame so far na access ko pa naman.
  
  anu ang reply nila sa iyo about sa concern mu?

• jerpogz13 on 25 Feb 17 @ 03:05 PM #

  down ang net ko caloocan area. kayo ba?

• randomnubguy on 25 Feb 17 @ 03:09 PM #

  @st_anger_711
  
  marami akong concern, pero wala pa silang reply tungkol dun sa interface ko
  
  yung tungkol naman dun sa packet loss, nag-reply sila sakin dati about sa bandwidth ko na na-reach ko na yata yung maximum bandwidth, I think dahil to sa maraming gumagamit, pero kahit patayin ko yung access point or yung wifi, tapos wala pa akong dinodownload nun, and yung command prompt lang ang talagang naka bukas nun, meron parin packet loss. I tried pinging my domain pero as far as I am concern wala pa naman packet loss. They keep telling me na di na daw nila sa side yung problem pero sa mga servers na daw ng piniping ko, so wala na ba talaga silang magagawa na dun? Yung problem ko rin kasi sa kanila is ayaw nila mag-explore ng other options, baka rin kasi may sira yung hardware nila like yung cable. Okay naman yung download speed ko eh, pati yung ping ko, both optimal lahat, except lang sa packet loss.

• st_anger_711 on 25 Feb 17 @ 03:15 PM #

  @randomnubguy
  
  halos ginawa mu na pala lahat ng TS sa side mu. may sense din naman yung sinasabi nila na baka sa server nga na ping mu yung issue, pero kame kasi google DNS at openDNS ang ping ko thur pf. mas madalas ang packetloss kay converge unlike sa pldt fiber namin.
  
  I guess email mu sila ng complete details ng mga TS at screencaps ng issue mu dapat magawan na nila ng paraan yan.

• thokzz on 25 Feb 17 @ 03:32 PM #

  Damn as of 3pm today nag down internet. Kada holiday na lang may aberya. Malabon Potrero area

• jerpogz13 on 25 Feb 17 @ 03:33 PM #

  kala q ako lng down buti may karamay :/

• togtidoms2 on 25 Feb 17 @ 03:38 PM #

  Text from converge,
  
  

  Please be infomed that ZTW-OLT01/OLT02, ZTW-ACPM was monitored down at 1:36PM today, February 25, 2017. Already escalated to concern group. Should you have other concerns, please e-mail us at [email protected].

  
  
  @randomguy, mas maganda kung dito i-share mo ano games/website etc ang packet loss sayo. At share mo na rin ung tracert results. Kung meron marunong magbasa dito ng hops baka makatulong sila sayo/ sa atin.
  
  -- edited by togtidoms2 on Feb 25 2017, 03:40 PM

• randomnubguy on 25 Feb 17 @ 04:40 PM #

  
  
  
  
  
  
  These are the files that I've sent to Converge, and they already escalated this to their NOC countless times, I hope there are people out here who can help me, I would really appreciate it.

• NayrTidus on 25 Feb 17 @ 05:08 PM #

  @randomnubguy
  
  malayo ba ung line nyo sa Fiber box ng converge? saan ka nag tetest ng ping

• randomnubguy on 25 Feb 17 @ 05:15 PM #

  @NayrTidus
  
  ano ba itsura ng Fiber box ng Converge? Sorry di kasi ako yung nagpakabit, tsaka sa google.com ako nag piping. Ano ba effect kapag malayo yung fiber box? Ok lang naman yung download speed ko at yung upload speed, pati na yung ping, packet loss lang talaga.

• xboxmoto on 25 Feb 17 @ 05:41 PM #

  @ randomnubguy
  
  Yung RTOs mo ay sa wired yan?

• NayrTidus on 25 Feb 17 @ 05:42 PM #

  ganito itchura ng fiber box kadalasan nasa sementong poste
  
  
  
  
  ung wire kasi ng fiber glass ung nasa loob through light ang connection nya kaya pag magalaw masyado ung wire gawa ng Hangin ung parang pa gewang gewang ung wire yung sa labas ung nasa poste nakaka apekto ata sa connection, observe ko lang yan.

• yammie0331 on 25 Feb 17 @ 06:13 PM #

  Ilang days nakabit net niyo??

• randomnubguy on 25 Feb 17 @ 06:29 PM #

  @xboxmoto
  
  yes wired connection siya, directly connected to the pc using a ethernet cable
  
  @NayrTidus
  
  i'll try to find it tommorow,

• mike_alviar on 25 Feb 17 @ 11:05 PM #

  @randomnubguy
  
  Sorry di ko nabackread pero naka google dns ka ba? Hindi nga norml yan kahit google.com may RTO. Tapos ever 4th ping pa. Maiintindihan ko pa kung sa 1000pings eh may less than 10.

• asintado08 on 25 Feb 17 @ 11:38 PM #

  @randomnubguy
  
  tsong sinabi ko na sayo sa kabilang page. same na same un issue natin before.
  
  dun ka sa gateway nila mag test. Useless ang pagte-test sa google.com since madaming hops ang dinadaanan niyan.
  
  tanong mo sa kanila gateway ng connection mo sa kanila tapos un ang i-ping mo.
  
  -- edited by asintado08 on Feb 25 2017, 11:38 PM
• Post deleted #11880335

• randomnubguy on 26 Feb 17 @ 01:15 PM #

  @mike_alviar
  I think wala naman relate ang dns servers sa packet loss afaik. Although nagpalit ako ng dns server ganun parin
  
  @asintado08
  Diba pag piniping mo yung gateway is parang sa modem to your computer lang yun? Correct me if I am wrong though, di rin kasi ako sure. So far nung piniping ko yung gateway ko wala naman packet loss. Pero ang coincidence naman na kapag kunyare naglalaro ako ng online game or nanonood ako ng livestream sa twitch, tapos naka on yung command prompt tapos nag piping rin ako at the same time, kapag nagkakaroon ng mga rubberbanding sa laro ko or kapag nagstop yung livestream sa twitch, chinecheck ko yung command prompt and accurate siya sa pining ko server which is google.com...

• randomnubguy on 26 Feb 17 @ 01:34 PM #

  Guys tanong lang, so nagreply na sila sakin about sa issue ko. Sabi nila na yung narereceive na power ng CPE ko is low, ito ba talaga yung reason kung bakit meron akong packet loss?

• ronronron321 on 26 Feb 17 @ 06:19 PM #

  Thanks sa mga tumulong, nakapakabit na ako ng converge okay naman siya.
  
  Ito yung router na kasama btw,
  
  
  
  question lang, mas okay ba na kabitan ko ng sarili kong router or gamitin ko yung binigay? router ko is ASUS RT-N66U

• asintado08 on 26 Feb 17 @ 10:03 PM #

  @randomnubguy
  
  Mayroon router sa end nila na nagbibigay ng IP sa modem/router mo. Yun ang kailangan mong i ping.
  
  Ganito packet lost ko before.
  
  

• dougzon on 26 Feb 17 @ 10:18 PM #

  Hi I was wondering if Converge had any major problems especially when it comes to online gaming. I plan to switch from my sluggish BayanDSL (1.5 mbps lol and I'm paying for Php1,500 a month) to Converge. Globe's 15 mbps with 150 GB data cap isnt available in my area. Anyway, about 5-6 people are connected to the Wi-Fi. Is it worth switching to Converge right now? Location: Tandang Sora Old Balara.

• togtidoms2 on 27 Feb 17 @ 03:03 AM #

  ^ Price and plan pa lang panalo na. Hindi ko pa na try maglaro ng online games na merong 5-6 people ang connected. 2 people pa lang na nasubukan ko...so far okay siya.
  
  Ano ba mga nilalaro mo?

• itinkerstuff on 27 Feb 17 @ 06:41 AM #

  ilan days bago kayo nakabitan? I just made a deposit last saturday (yay, saturday banking). 15 days daw according to the agent. how's your experience?

• ninzisoft on 27 Feb 17 @ 01:43 PM #

  ^
  ako monday pa nag bayad ,, wait wait nalang sana ngayun na. hehe
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• NayrTidus on 28 Feb 17 @ 01:55 PM #

  swerte tlga nung ibang nakabitan plug and play lang sa router.
  
  ung samin ang pangit lang tlga ng wifi ng modem nila, problema ndi namin magamit router namin dhl ndi yata public ip gamit ni converge hayss ok na sana tlga, at lagi tlga may RTO every 10-15mins. pero mabilis nmn mag browse sa mga site lalo na youtube.