the usual. pagdating ng bill (preferrably before), sugod opisina pa rin. since walang internet, wala din dapat bayaran. (para cgurado, ilista mo lahat ng beses, preferrably with date+time, pumunta/tumawag since day 1 na walang internet at yan ipakita mo sa customer service na makakausap mo)
now if wala pa rin, mejo mapapaakyat tayo brad. direcho na yan sa NTC (dun sa PLDT DSL/FIBR thread may link ata kung paano).
Oo, buraot talaga yung PLDT na yun. Next step naisip ko is to send them a letter na. Para ma explain kung bakit ang tagal bago maayos. If wala, diretso NTC na ako pupunta. Since rights ko na as a consumer ang kanilang natatapakan. If only they would pay for the damages such as yung bill sa Netflix, Spotify, Steam at mga hindi ko nagawa dahil matagal silang di nag ayos ng service.
malabo ung sa damages (d naman business line, so hanggang provide internet lang habol mo sa kanila)
Di na magbabago service ng pldt na to... pagkamahal-mahal ng service bulok naman....
Since nagumpisang umulan, nawawalan ng net/landline... after pa ng 2 weeks bago puntahan ng tech, pinalitan lang splitter ng dsl/phone sabay sibat(wala kasi ako sa bahay nun, ermats ko nakaharap).
Kinabukasan umulan nanaman, eto nanaman si bulok, walang net/phone nanaman... tinignan ko box sa poste sa tapat ng bahay... ayun, nakatiwangwang yung line namin nang walang cover, pinagdugtong lang parang nag dugtong ko lang ng 2 alambre nang walang cover, so pag umulan shorted sila.... repost kay bobong pldt...
Eto nanaman sila, pldt mismo yung pumuntang mini van... wala din nagawa, contractor lang dqw pwede gumalaw ng box.... WHAAAT??!!!
Powtek tanong ko sila kung pano magpa terminate, sabi ba naman "wag na kayo magpa terminate sir, upgrade na lang po kayo ng fiber"... sabi ko "gabito na lang, upgrade kayo ng serbisyo, staka niyo ako alukin ng upgrade, wala nga kayo magawa sa 2 pirasong copper na aakyatin lang, aayusin sa box ee... upgrade pa gusto niyo".. then sabing sa termination daw di nila sakop, kelangan daw itawag... ITAWAG?? WALA NGA KASI DI NILA MAAYOS!!! pinalipas ko na lang si ulan ska ako nakatawag....
Sabi naman sakin ng tech pwede daw online basta byad yung last bill... di nako nagreklamo about sa days na walang service kasi umulan... so binayaran ko june bill sabay na rin requirements para terminate na nung july 3 pa lang...
Kahapon lang sinabi na kelanagan ko pa pumunta ng office para materminate na... AFTER NG ILANG LINGGO!!?? so malamang singilin ulet kami neto para sa month ng july, kaya lalakarin ko na lang next month...
By 20th ng july ikakabit converge namin, dudura talaga ako sa opisina ng pldt na to...
sa tingin ko ganyan din ang naging problema sa akin. Pero ako 1 month na wala pa rin fix. Basta pag sinabi ko pa disconnect. Disconnect na. HIndi ko pa binabayaran kasi may pending fix pa sila na kailangan gawin. No fix, no bayad. Bahala sila. Basta ako as long as di nila ayusin, di ko ito babayaran. Ihohold ko talaga sila. BAka nga di na ako mag inform na nagpalit na ako eh. Since pinagantay ako ng matagal.
Mga paps, meron na ba sa inyo dito nag upgrade from dsl plan 999(5mb) to yung bagong plan 1699(15mb)?
-Wala na bang telephone charge yun 1699? yun na ba yung final na babayaran.
-tapos pag upgrade ba, bagong lockin nanaman sa contract?
ako 1699 fixed, new lock in.
Same here. No urgency. Need ko internet due to on call status. 2 follow ups lang ako. Kung di nila aayusin ang service nila. Lipat sa iba. I suggest to be more professional when we deal with them. If for a million years magbago ang service nila we may come back. No need to frustrate ourselves.
I'm printing right now my termination letter to PLDC.
Saying goodbye to this thread. I've submitted my termination letter. They asked(171) if I can at least extend? Extend what? 120 hrs waiting for my internet to be fixed without any updates on what is currently going on. Just to share, PLDT outsourced the field team, so pretty obvious that the said team has no sense of urgency. It's not (171's) fault. It's the system they have of fixing the issue.
hope you find happiness and peace of mind sa ibang ISP. yung mga walang ibang choice na kagaya ko stuck sa pldt good thing nung nagkapoblema ako sobrang bilis maayos although dial tone lang naman poblema ko and I think iba ang technical team ng landline sa internet.
On my case, ilang months nawala internet namin dahil sa bagyong ompong last year, maraming linyang naputol. Ang bagal magrepair ng pldt sa DSL line! every month ako pumipila sa pldt to follow and report yung bills para wala akong bayaran, 6 months na ganun. kaya nag tiis muna ako sa globe prepaid na may data cup.
Then nung nabwisit na ako at mga wala silang kwenta sa maintenance, pumunta ako sa office nila para paputol na yung dsl.
Aba akalain mo kinabukasan may dumating kaagad na repair men! Mga pesteng yawa sila. Di ko na pinaputol kc wala ako choice na iba.
Tiisin ko muna dsl ko. hintayin ko yung converge kung makaabot sa area namin.
PLDT wasn't that bad until DOLE started siding with labor far too often in 2nd half of 2016.
Ayun... DOLE went to court with PLDT and service suffered.
My application for FibrBiz 1699 (15Mbps Fiber/Copper + landline) has not been completed in more than 2 months.
-- edited by hellbert on Jul 26 2019, 12:50 AM
Checking this thread for responses and so far I feel the others pain. The following day the repairman called, asking if I had internet problem. I said this has been disconnected permanently.
Again today, they ask if I want to have it repaired, I said no. This account has been disconnected.
Now with my new ISP @15MBPS and 3MBPS upload.
Like a friend said, pain is inevitable, suffering is a choice.
Still no fix since June 18 until now August 2. Been visiting them and calling them. 171 everyday. Sabi aayusin daw. Pero wala pa rin nangyayari.
Next move ko is magsulat ng letter addressing the issue to them. Yung 2 tickets ko closed nila yet di nila naayos. Ngayon yung 3rd ticket antayin ko if icloclose nila kahit di resolved.
I hope maayos nila ito kasi sobrang tagal na.
Ask lng po aabot ba ng 15mbps ang plan 15mbps 1699 dsl?
Salamat sa sasagot
Loc nyo po?
Sir anong modem gamit mo sa dsl plan 1699?ung apat na antenna nba?
Kung yung plan mo ba is yung 999, dapat pa 999 pesos din binabayaran mo? O meron pang iba? Ano yung monthly na residential line charge na binabayaran?
@jergems san pedro laguna ako. yun lumang white na router pa gamit ko. Hindi daw papalitan hanggat hindi nasisira. Last na nasiraan ako ng router 2015 pa. 365 days a year naka on wala pa naman palya. Yun nga lang wala fiber dito sa area ko and dsl lang talaga. Need ko din ng mas mabilis pa sana kaso not worth it yun next plan sa 1699 ng dsl.
@brodi 999 plus landline 600+. Wala ng ganyang plan ngayon naka legacy ka pa pa update mo na sa 1699
@Jergems sakin laging abot 15mbps.
Since June 18 until today, Aug 8, di pa rin narerestore landline at Internet Connection namin sa PLDT.
nakaka badtrip na talaga tong PLDT, July 21 pa ko nag complain, gang ngayon wala pa rin pumumpunta para mag ayos. Walang silbe yung internet ko. Dati ok naman pero ngayon, laging less than 1Mbps, intermittent pa. Kumusta naman experience ng ibang subscribers na taga Pandacan dyan?
Next week, magpapasa na ako ng letter sa PLDT asking them to have this issue fixed ASAP. If di pa nila maayos within the week. I would request them to terminate my account and lilipat na lang ako ng Globe or Sky
Me speed update ba?
Next week, magpapasa na ako ng letter sa PLDT asking them to have this issue fixed ASAP.
You'll both waste time typing ang ink for printing.
Pipirmahan lang nila yan as "received" then i-file sa tabi.
Email NTC: [email protected]
It will take approximately a week or two for them to respond.
But usually if you can wait, one month ang monitoring nila.
Kung wala ka na sa lock-in period just have the line terminated. It's quicker.
Well he could wait a week then print the letter together with correspondence from NTC, save one copy for himself signed by PLDT personnel and send a digital copy of it back to ntc for "Documentation" purposes.
I remember a metrodeal seller sending me fake siomai powerbanks tapos ang singil for LBC x2 pero isang plastic lang dumating(consolidated).
Seller doesn't reply
Metrodeal CSR gave me the middle finger and told me off to contact seller first(catch22) so I sent email after email and file a paypal dispute having a one man conversation documenting everything back and forth until they finally bothered to reply via email twice.
One for a return address and another "ibalik niyo na refund" lol.
Okay out of topic but the point is it is important to document everything para wala sila masasabi sayo.
in short file the case sa NTC and remember to contact PLDT every day and every step of the process then document those and send to NTC.
This will fall on deaf ears except for NTC who will see that you are more than willing to communicate and will not attribute lapses on your end.
-- edited by Blu3martini on Aug 15 2019, 03:53 PM
-- edited by Blu3martini on Aug 15 2019, 05:14 PM
Thank you @sanmarco and @Blu3martini
I'll try emailing NTC and hope they would respond. I have all the 3 tickets closed yet no resolution and my current 4th ticket which is open. They informed me that they are having an issue with the barangay that is why they can't do repairs. I also requested for a letter from the barangay that they can proceed with the repairs. If still PLDT doesn't solve the issue, then I'll send the softcopy of the signed barangay permit to NTC so they would know what I did. Hoping PLDT would be aware then. Aren't they afraid to lose money from paying customers? Aren't they afraid of the 3rd telco next year?
^Tama si @Blu3martini. NTC will coordinate with PLDT. Then PLDT office will keep contacting you. They will even send two "organic"
tech teams to your house.
*But don't get your hopes up. They still
might not be able to fix your problem. And having NTC by our side doesn't mean we can beat them. We cannot. They're a giant.
Hoping PLDT would be aware then. Aren't they afraid to lose money from paying customers? Aren't they afraid of the 3rd telco next year?
Not a bit. They are a mammoth of a company. They've got most everything figured out when it comes to manipulating customers.
How much will they lose from paying customers
? 10k? 100k? 1M?
Losing insignificant amounts of wad is not gonna bother them. They earn billions in a day.
Relaxed na sila. There might be some change (hopefully) when 3rd telco enters the market.
@sanmarco and @Blu3martini
Just recently we inquired at the barangay in our area. And we found out that there was an agreement between all telcos in Mandaluyong to do fixing of cables in the different posts. Also included are Meralco and other companies. One reason why the Internet connection and landline isn't fixed until now is because companies like PLDT agreed on the fixing of the wires yet they haven't started it on the area. This in turn entitles them to pay 1000 pesos per day as fine on every day they can't fix the wires. Even our barangay hall has no internet and landline. This is then the problem with PLDT. I just wonder why they can't do it asap knowing they have a lot of customers suffering from this issue already.
^ They have the luxury of not minding/caring.
I repeat they earn billions in a day.
*Plus, Filipinos don't fight back.
-- edited by sanmarco on Aug 16 2019, 03:35 PM