Forum Topic

*PLDT Home DSL Plan 999 Xperience Plan (See page 583 for FAQ, any topic leading to piracy is not allowed.)

  • One month after makabitan ng PLDT dating modem na bigay nila Prolink yung pang vdsl narin pero naddc net napansin ko sa pagaccess ng modem nawawala yung gateway ip. Pinalitan ko ng TP Link modem same parin napakarandom sya. Babali lang net after ko restar yung modem. Sa system log ng TP Link eto nakasulat.

    3/26/2020 0:57:2> dns2str too long 88
    3/26/2020 0:57:2> dns2str too long 244
    3/26/2020 0:57:2> dns2str too long 73
    3/26/2020 0:57:2> dns2str too long 95
    3/26/2020 0:57:2> dns2str too long 93
    3/26/2020 0:57:2> dns2str too long 55
    3/26/2020 0:57:2> dns2str too long 213
    3/26/2020 0:57:2> dns2str too long 39
    3/26/2020 0:57:2> dns2str too long 553
    3/26/2020 0:57:2> dns2str too long 393
    3/26/2020 0:57:2> dns2str too long 208
    3/26/2020 0:57:2> dns2str too long 30
    3/26/2020 0:57:2> dns2str too long 186
    3/26/2020 0:57:2> dns2str too long 292
    3/26/2020 0:57:2> dns2str too long 90
    3/26/2020 0:57:2> Last errorlog repeat 1 Times
    3/26/2020 0:57:2> dns2str too long 7
    3/26/2020 0:57:2> dns2str too long 155
    3/26/2020 0:57:2> dns2str too long 233
    3/26/2020 0:57:2> dns2str too long 16
    3/26/2020 0:57:2> dns2str too long 707
    3/26/2020 0:57:2> dns2str too long 555
    3/26/2020 0:57:2> dns2str too long 321
    3/26/2020 0:57:2> dns2str too long 91
    3/26/2020 0:57:2> dns2str too long 119
    3/26/2020 0:57:2> dns2str too long 196
    3/26/2020 0:57:2> dns2str too long 2
    3/26/2020 0:57:2> dns2str too long 90


    PLDT ADSL+ 1699 15mbps sya

    -- edited by cryostasis29 on Mar 26 2020, 01:09 AM
  • Totoo po ba na wala ng DSL offer si PLDT? chineck ko ung website, sabe "Sorry, this product is no longer availble"
  • good evening mga sir, update lang po regarding sa problem ko.. nakausap ko na kanina PLDT representative and verified my Fibr account, 15mbps daw with speed boost enables last January, double the speed daw so kaya 30mbps.. kaso still download rate ko is around 700 kb/s to 1 mb/s lang po. tingnan ko bukas kung ma resolve nila yan. kung 30mbps po ako, dapat po ba talaga around 3mb/s download rate ko diba?
  • ^

    Bago malimutan, anung speed (download AND upload) nakukuha mo dati?

    Check mo muna ung mga nasa baba :

    - either VDSL (kung mas mataas pa sa 3mbps ung upload speed mo, matic na yan) or fiber (as in ndi telephone wire ung papunta sa modem, parang square ung saksakan nya) yan
    - Using lan cable (Cat5 or higher) instead of wifi to speedtest
    - walang ibang gumagamit (as in wala. Patay wifi muna)
    - either sa speedtest.com (PLDT server na pinakamalapit) , fast.com (matic na yan) , or via DDL test (either sa google drive or sa microsoft download mo ung windows 10 iso direcho dun) since lahat yan cgurado sasagarin ung connection mo

    Then try mo ulet mag speedtest.net (check mo ung download chaka upload)

    Kung ganyan pa rin, tawag 171 and sabihin mo na kahit sa speedtest.com bagsak ung speed. Tas request ka ng line test + reset profile (nasa 48-72 hours madalas yan, tawag ka na lang ulet after 3 days para followup). Sunod nyan kung wala pa rin is request tech visit, pero alam mo naman hirapan yan dahil sa lockdown.
  • ang bilis na pala, kaya pala ng DSL modem ang ganitong speed. parang fiber na din




    -- edited by ComPeter on Apr 22 2020, 08:56 AM
  • @ComPeter

    ang bilis na pala, kaya pala ng DSL modem ang ganitong speed. parang fiber na din


    VDSL2 can support upto 100mbps down and 50mbps up on 17A profile. :)
  • Parang wala na ngang DSL offer sa site ng PLDT.

    Gusto ko pa naman upgrade ng plan pero DSL pa rin. Bought a TP-Link modem and a TP-Link wireless router that works fine (naayos ko config, thankfully).

    Parang ayoko pa muna fiber kasi baka hindi ko na magamit mga binili kong modem and router. Or mali ba iniisip ko? :(
  • @requiem
    malabo mawala yung DSL since hindi naman lahat may FIBER. Baka ang strategy lang ni PLDT, apply via FIBR then pag hindi available yung DSL plans. Bago mag ECQ yung katapat namin nakabitan pa ng bagong DSL.
  • Baka nga magkabit parin sila ng DSL pero pag nagtagal gawin vDsl mga nakabitan nila ng DSL.
  • Ano po ba talaga speed ng plan natin? 15 or 20 Mbps?
  • @Kevin
    DSL 1699 15 if Fiber 20
  • PLDT DSL plan 1699 15mbps hindi man lng makaabot ng 15mbps basura pa upload speeds



    -- edited by garie234 on Jul 04 2020, 07:33 PM
  • Within lock-in and you want to pre-terminate?

    Consider writing a letter of suspension.

    Suspension means you want the account to stop working for a certain amount of time and restart it at a later date. So the unused portion of your contract is pushed back a few months.

    If you really want to terminate then you will need to write a letter of pre-termination so you will need to settle the unfinished part of your contract and a pre-termination fee.

    If you are done with your contract then write a letter of termination. ISP cannot stop you from doing this unless you have unpaid months.

    Writing any of these letters will require the following

    Date of Letter

    * What type of Letter you are writing and explaing what you want to do
    * Account name
    * Account #
    * Account landline # (when applicable)
    * Account billing address
    * Account install address (when applicable)
    * Account Plan (Monthly Service Fee)
    * Account name's govt ID
    * Account name's signature
    * Account name's authorized rep with govt ID (if you cannot do this personally).
    * Timeline of when the letter's instructions will take effect either at the end of this billing cycle or within 30 days whichever is soonest.

    Options to send this is through

    * Over the counter at the ISP's store or office
    * Email
    * Twitter
    * Facebook
    * Hotline

    When doing over the counter transaction you should request a receiving copy to make sure they dont "lose" your letter.

    PLDT Store can help process Sun Store or Smart Store in case their sister branches are closed due to COVID-19. Emphasize to the Store that their sister companies are closed and you need to process this today.

    Be aware and be polite to the ISP's employees as they are trained and ordered to persuade you not to terminate, pre-terminate or suspend.
  • Post deleted #12310814
  • @garie234 yes po opo kailangan nyu pa po ifollow up yung pldt support para ma iboost nila yung Mbps nyu po.
  • @AgentWin32 sa situation nyu po parang di na talaga maganda dsl jan sa area nyu parang congested na ang dsl kaya pinapa upgrade na ata kayu ng mga technician sa fibr para maging stable na connection nyu siguro ganun po.

    -- edited by Xaviervillegas on Jul 05 2020, 10:13 PM
  • Post deleted #12311403
  • pano malaman kung vdsl or adsl ang line ko? sabi kasi ng kausap ko from pldt vvdsl na daw.

    ~10mbps download, ~0.7mbps upload. sobrang baba ng upload speed. pag may isang gumagamit kahit low bandwidth lang, high ping na ako agad sa games.

  • pano malaman kung vdsl or adsl ang line ko? sabi kasi ng kausap ko from pldt vvdsl na daw.

    ~10mbps download, ~0.7mbps upload. sobrang baba ng upload speed. pag may isang gumagamit kahit low bandwidth lang, high ping na ako agad sa games.


    I have the Plan999 (1690.74 monthly bill) for the longest time, almost 20yrs na..

    Then nakita ko sa site ng PLDT, Plan 1699 DSL 15Mbps dapat, so tinawag ko ung 5Mbps ko para gawing 1699 ung monthly bill then got my connection up to 15Mbps down/ 1Mbps up

    Then, randomly browsing the PLDT site, wala na ung DSL plans, phased out na. So, for me, it meant puro 'Fibr' na ung line and confident na ung PLDT to offer faster internet, and kung hindi man pure Fiber, VDSL2 yung ibibigay nila (very close to pure fiber-optic line speeds)..

    So, called them up, tinanong ko ano ung profile ng line namin, VDSL daw.. eh wala akong VDSL modem, ung modem namin yung almost 20yrs old pa na ADSL2+ lang, then naka lineup daw kami for modem replacement...

    Got me thinking, if VDSL ung line, tas ADLS2+ lang ung modem ko, I need the new modem.. Sa sobrang bagal ng PLDT magbigay ng new modem, naghanap na lang ako sa FB marketplace ng VDSL modem na PLDT 'badged' din, bought one myself (ung PRS1841U-v2 ung nakuha ko). kinabit ko, but nope. I still get ADSL2+ speeds.

    Called PLDT again (171, option 4, then pa-route na lang kayo sa support), asked them to reconfigure my connection to 'Fibr' speeds since sa Fibr plans pag existing customer ka na at galing kang DSL, 25Mbps download ka dapat.. So, for about 1hr, I was on the line with the CSR, may tinawagan sya sa isa pang line for reconfig. Then, after about 2 router reboots (all while still on the phone with the CSR/TSR), I finally got a VDSL2 connection with 25M download / 20M upload!

    So, for everyone na naka 15M down/ 1M up, kulitin nyo na.. lugi na sa 1699 na bill kung hindi pa kayo fiber speeds. :)

    PS: don't pm me for details, nilagay ko na po sa thread response na 'to. :) if PLDT can't give you a new modem (VDSL2) fast (and you can't wait), find one yourself, and ask them to reconfig. :) naka 4 attempts ako sa pagtawag on the same day, yung 4th CSR/TSR yung talagang naka resolve. yung first 3, tamad lahat, not very helpful.. nyahahaa..
  • ^So far ano na dl and ul speeds mo sir? Pashare naman ng sample speedtest result after upgrade
  • ^So far ano na dl and ul speeds mo sir? Pashare naman ng sample speedtest result after upgrade

    eto sir, tested just now:





    -- edited by Drake_ on Jul 17 2020, 10:22 AM


  • Medyo mataas ba ung noise margin for VDSL connection?

    pinalitan ng PLDT ung modem namin to VDSL ready kaso ADSL2+ parin ung line, itatawag ko sa PLDT para matry mapalitan sa VDSL profile ung connection ko
  • Sir/Maam may I ask if paano ko malalaman if nakaVDSL na ung PLDT ko? My plan is PLDT Telpad 2099. Around 12 to 15 Mbps
    (ping <20ms) ung ung nacacapture ng speedtest.

    Baudtec
    Model - RN243R4-2T2R-A6

    Maraming Salamat po

    -- edited by dangerous_mind on Jul 21 2020, 09:07 AM
  • Good evening everyone,

    I hope you are all well and good!

    Ask po sana ako ng advice dahil gusto na namin pa disconnect/terminate ung account namin with PLDT (DSL Plan 1699). Hindi po kami maka tawag dahil wala pong dial tone yung phone and no Internet connection for a month na. Ayaw rin po namin lumabas and mag visit ng branch due to health concerns.

    I am willing to pay the pre-termination fee kaysa magsayang lang po ako ng oras speaking to multiple reps pero hindi naman po maresolve resolve ang issue.

    Maraming salamat po sa tutulong!
  • @mej4
    you can use smart mobile phone to call 171 then may billing option dun. free naman.
  • I have the Plan999 (1690.74 monthly bill) for the longest time, almost 20yrs na..

    Then nakita ko sa site ng PLDT, Plan 1699 DSL 15Mbps dapat, so tinawag ko ung 5Mbps ko para gawing 1699 ung monthly bill then got my connection up to 15Mbps down/ 1Mbps up

    Then, randomly browsing the PLDT site, wala na ung DSL plans, phased out na. So, for me, it meant puro 'Fibr' na ung line and confident na ung PLDT to offer faster internet, and kung hindi man pure Fiber, VDSL2 yung ibibigay nila (very close to pure fiber-optic line speeds)..

    So, called them up, tinanong ko ano ung profile ng line namin, VDSL daw.. eh wala akong VDSL modem, ung modem namin yung almost 20yrs old pa na ADSL2+ lang, then naka lineup daw kami for modem replacement...

    Got me thinking, if VDSL ung line, tas ADLS2+ lang ung modem ko, I need the new modem.. Sa sobrang bagal ng PLDT magbigay ng new modem, naghanap na lang ako sa FB marketplace ng VDSL modem na PLDT 'badged' din, bought one myself (ung PRS1841U-v2 ung nakuha ko). kinabit ko, but nope. I still get ADSL2+ speeds.

    Called PLDT again (171, option 4, then pa-route na lang kayo sa support), asked them to reconfigure my connection to 'Fibr' speeds since sa Fibr plans pag existing customer ka na at galing kang DSL, 25Mbps download ka dapat.. So, for about 1hr, I was on the line with the CSR, may tinawagan sya sa isa pang line for reconfig. Then, after about 2 router reboots (all while still on the phone with the CSR/TSR), I finally got a VDSL2 connection with 25M download / 20M upload!

    So, for everyone na naka 15M down/ 1M up, kulitin nyo na.. lugi na sa 1699 na bill kung hindi pa kayo fiber speeds. :)

    PS: don't pm me for details, nilagay ko na po sa thread response na 'to. :) if PLDT can't give you a new modem (VDSL2) fast (and you can't wait), find one yourself, and ask them to reconfig. :) naka 4 attempts ako sa pagtawag on the same day, yung 4th CSR/TSR yung talagang naka resolve. yung first 3, tamad lahat, not very helpful.. nyahahaa..


    same, been on the xperience 999 plan ever since we had dsl (below 1m pa ata nun lol). i didn't call them for any of the update request pero they decommissioned their support email so sa twitter ako nangungulit at nambuburaot sa kanila. then before new year may tawag daw ng tawag na taga pldt re a modem replacement. nagtaka ako kasi ayaw nga nila palitan yung nasirang alcatel na modem (not even a modem-raouter) tapos bibigyan nila ako ng bago. so new years daw nasaktuhan nila ako sa bahay since wala akong shift, ayun nag install sila ng vdsl modem then tinawag na update yung profile to 15mbps/15mbps

    now low key ako nangungulit to get the 20/25mbps na advertised kasi technically wala na dsl plans so we should get the same. bwiset lang kasi sila sa mga palusot nila na pang new subs lang mga updated speed nila, need talaga magmakaawa ng mga legacy subs para i-correct mga speed profile natin
  • To my fellow legalcy plan 999 subscribers, I recommend you to call 171 and upgrade to Home Fibr Plan 1699. If you already have the Prolink VDSL modem the migration will be quick and easy. Just don't forget to mention you're already on VDSL with the new modem. If not, it will take a while since you'll have to wait for the free modem to arrive. There's no installation fee and no new lock in period.

    Had to share this because I tried requesting for a speed reconfiguration after seeing the new speed plans, but was told we were only limited to 20 mbps because we were still on the old Fam Plan 999.
  • @ljcool_17 -- PM sent sir.