Forum Topic

Seagate warranty straight to singapore at no cost (read FAQ on Page 1)

  • ^thanks sir Blu3martini
  • Pahabol lang po, strikto ba talaga si Seagate sa packaging? Wala kasi ako mahanap na 2" rubber foam para ibalot yung 2TB Seagate Backup Plus External HDD. Meron lang ako bubble wrap.

    Eto yung instruction:
    Secure each product in 2 inch-thick foam rubber in a corrugated box. Do not use peanuts,
    bubble wrap or newspaper.
  • I dug up an old email from seagate dated september 11 2016

    How to pack your product(s):
    Use original packaging when possible:
    • Do not mix different RMA numbers in one box.
    • Enclose each INTERNAL product in an ESD (electrostatic discharge) bag or in an anti-static
    plastic shell (SeaShell).
    • Secure each product in 2 inch-thick foam rubber in a corrugated box. Do not use peanuts,
    bubble wrap or newspaper.
    • If packaging more than one product, use a separate container for each product.
    • Print the order number on the outside of each box.
    • Failure to pack properly will result in rejection / warranty void of your warranty claim.
    • For more information on how to pack multiple products, please view


    The members here have shipped HDDs in several loops of bubblewrap before so I'm not sure if they're lenient and this is just their template email or they revised their policies since then.

    I used my original packaging for my 2.5" expansion basic(eggshell carton then box) so they can't really blame me for poor packaging.

    The drive came back in a rather big box with carved rubber foam(OC sila sa packaing)
  • ^ok thanks. Sana maluwag pa rin hanggang ngayon. Bali makapal naman yung bubble wrap ko sa external HDD then box ng Godiva chocolate na maliit, hehe.
    Thanks uli sir.
  • Good Morning po,

    ipapadala ko po sana yung 2TB slim external ko sa Seagate, may mga di lang po ako magets na instruction. bale nagbasa-basa naman po ako dito sa forum kung paano, may ilan lang nalilito ako instructions.

    - Need po ba yung mga documents PDF na isama sa ipapadala?
    - Kung may documents po, bali ang packaging po ba is, sa box yung item lang tapos sa labas yung documents saka siya iba-bubble wrap?
    - OK po kaya yung parang microwavable (yung manipis lang) na lunchbox as box nung item?
    - Need pa po bang ipadala yung cord nung external?
    - sa Packing po ulit nung item, yung box po ba yung iba-bubble wrap or yung external iba-bubble wrap then yung box iba-bubble wrap din po?
    - Pag yung box po medyo malaki need pa po bang palibutan yung Item para di siya magalaw o umikot ikot sa loob ng box?

    Pasensya na po madaming tanong. first time po kasi.
    Thank you po.

    -- edited by xxj27 on May 31 2018, 12:01 PM
  • @xxj27

    -- Need po ba yung mga documents PDF na isama sa ipapadala?
    I can't find my RMA label printout sa email but one should have been sent to you or been made available to download when you filed your RMA.
    - Kung may documents po, bali ang packaging po ba is, sa box yung item lang tapos sa labas yung documents saka siya iba-bubble wrap?
    Yes wrap the RMA label on the package after the bubble wrap or whatever padding you used.
    - OK po kaya yung parang microwavable (yung manipis lang) na lunchbox as box nung item?
    Those thin disposable microwavable containers?
    I don't think so. LBC provides a box avail one.
    - Need pa po bang ipadala yung cord nung external?
    Return the powercord(if any) but keep the USB cable.
    - sa Packing po ulit nung item, yung box po ba yung iba-bubble wrap or yung external iba-bubble wrap then yung box iba-bubble wrap din po?
    This is... you bubble wrap the drive itself not the box...

    -- edited by Blu3martini on May 31 2018, 12:18 PM
  • @Blu3martini

    Thank you po for answering my questions.
    Medyo kampante na ako ipadala.
  • Salamat po mga sir at ma'am!

    nagpa-RMA po ako, last week, kakarating lang. ang bilis lang ng process.
  • Mga sir, last year pako naghahanap ng external hdisk repair service pero wala yata talaga.

    1) Yung seagate na external hard disk ko (yung ibat ibang color).. lumubog yung lagayan ng USB cable.

    Pano kaya mapaayos to? Do I also need to send it sa Singapore?

    2) How about Western Digital hard drive na di narerecognize pag sinaksak yung USB? Maybe power issue or something?
  • @Det7
    If the Seagate HDD is not under warranty anymore, you can open the casing. Usually it's just a regular SATA HDD with a USB to SATA converter plugged in. If that's the case, you can simply buy a new enclosure.

    With regards to the WD HDD: have you tried a different USB cable?
  • @Det7

    i dont know how old your seagate is but a year or two ago their 2.5" external drives are literally usb hard drives now.

    well if outside warranty nothing to lose when opening it.
  • Mga boss nung nagdeliver ba sa inyo yung UPS may tumawag? Sakin kasi wala ehh natatakot tuloy na baka hindi nila alam yung place tas sabi pa naman sa UPS na kapag nakatatlong attemtp ng deliver eh ibabalik nila yung package sa seller
  • @Xrngxlx

    If i remember correctly, mine was shipped by air21 their local partner.

    does your rma have your local mobile number?
    maybe they'll text you if they can't find your address.
  • ibabalik nila yung package sa seller

    Kontakin mo seller mo sir
    Or mismong ups ph
    Rma thread kasi dito sir eh :(
  • @Blu3martini wala daw po silang number ko ehh. Try ko na lang pong kontakin salamat