Forum Topic

Seagate warranty straight to singapore at no cost (read FAQ on Page 1)

  • @MrBungle..i'm not sure bro..if it's packaged same as original packaging then replaced by a brand new unit yan..desktop hard drive ko kasi pag dating sakin nakaBox na generic then labeled as 'Rectified' hard drive (ayun mismo ung sticker).
  • good day mga ka tpc. nakapagtry na ba fast track magpadala sa Paranaque?
  • mga sir tanong lang, me nakatry na bang magpawarranty ng "Country/Regional Warranty Restriction"?
    sa US kasi nabili yung hard drive
  • @anya618

    Haven't tried.
  • Just go lang sir
    Same process
  • Just go lang sir
    Same process


    baka kasi di tanggapin sir kasi sa US lang ang warranty
  • dami ko ng napa-rma na ganyan status
    yung iba galing pa ng europe, ok naman
  • dami ko ng napa-rma na ganyan status
    yung iba galing pa ng europe, ok naman


    sige sir subukan ko rin, salamat!
  • From shipped status sa seagate then nakatanggap na ng ups tracking number ilang days bago nyo nakuha?
  • Ung sa akin maganda packaging but nakalagay na sa hdd mismo recertified.
  • Guys, need a bit of help to clarify a few things para maipa-RMA ko yung 2TB Backup Plus Portable Drive ko.

    1. Need ko ba ipa-print yung 5 pages na Order Confirmation na na-recieve ko sa email from Seagate?
    2. Fold those 5 pages at isama sa pagkaka-bubble wrap with the portable drive?
    3. Need ko pa ba ilagay sa box (although mejo mahirap maghanap ng maliit na box for the package) o ok lang na as is na naka-bubble wrap lang?
    4. Kailangan ko pa ba i-print yung Return Label, then i-wrap ng tape outside ng bubble wrapped package?
    5. May nakapag-try na ba magpadala sa Cargohaus using Air21? May Air21 kasi sa SM Bicutan na malapit sa area ko at napansin ko kasi sa Google maps na same building or area lang ang Cargohaus at Air21 Metro Manila Office. Calculated yung rates ng Air21 and di ako sure kung totoo yung calculated fee pero sa estimated packaging ko kasi, 15.68 Pesos lang ang singil sa ipapadala ko compared sa LBC na almost 200 ang singil. O kailangan na sa LBC talaga ipadala?
    6. Any idea sa Contact Person ng Cargohaus para mailagay sa ipapadala kong item?
  • - yung RMA # lang iprint sir, together with HDD
    bubble wrap then box, or hanap ka ng lumang lunch box
    no need return label
    lagay mo lang: ATTN: Seagate RMA Incharge
    if magtanong yung forwader mo (kahit anong local forwader pwede po), palagi ka ng nagpapadala dyan at alam na ng makak-received nyan
    wala po yatang 15.68 lang po, tax lang at gasolina - talo po sila :(
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  • Got an email from Seagate...

    Dear Customer,

    Kindly be informed that Seagate has processed your warranty claims through our validation process and has determined that the drives listed below are invalid claims. We will not provide any warranty service for these drives. We have designated them to be returned un-repaired, and we will make them available to you to retrieve from our collection centers. You must make ‘your own arrangements to collect’ them from our collection centers at your own expense.

    We will prepare documentation of these invalid claims, and you may collect the un-repaired drives 5 days after the date of this notice.

    YOU MUST PRINT AND PRODUCE THIS E-MAIL AS PROOF OF OWNERSHIP but ensure administrative fee payment paid first. You must collect the drives within 15 days from the date of this notice.

    No further notices will be sent. If the drives are not collected within 15 days after the date of this notice, we will proceed to scrap.

    Please advise us on following returns:

    1. Tampered or Un-authorised Returns: 1 unit tampered:

    RMA Part No Serial No
    150837387 1K9AM6-572 NA9BASAH


    Should you have any further inquiries regarding the same issue, please do not hesitate to contact us again by replying to this email.

    If you would like to contact us regarding a different product or other questions, kindly click on the link below, select the type of support you require, enter the information & choose whether you would like to reach us by phone or email accordingly.


    Best regards,


    Rose O
    Global SeaCare Solutions
    Customer Service Operations (CSO)
    Seagate IHQ


    Hindi clear yung reasons na ibinigay sa email. Not really sure sa "Tampered" since hindi naman nabuksan or walang signs na binuksan o nabuksan yung hdd. Sa void checklist naman ng seagate:

    Criteria that will be accepted
    1. Packaging

    Criteria that will not be accepted
    1. Failure to meet packaging requirements

    Dahil kaya hindi ko isinama yung usb cable ng portable hdd o bubble wrap ginamit ko na pambalot instead na ESD bag? Iniisip ko din na baka dahil iba yung PN sa label ng hdd tapos iba yung lumalabas sa warranty validation page ng seagate. 1K9AP6-502 kasi sa label pero 1K9AM6-572 naman lumalabas sa Validation Page at same ang SN na NA9BASAH.




    -- edited by staticghost on Feb 22 2018, 04:41 AM