Seagate warranty straight to singapore at no cost (read FAQ on Page 1)

• chaingang317 on 23 Oct 20 @ 09:15 PM #

  ^ nope hindi exemption ang freight forwarders. Ang tanong lang dyan eh kung sisipagin ba yung nagcheck ng item mo.
  
  Sakin single 8TB drive hindi naman ako nasita ng OMB requirement. Mas maganda kung samahan mo yung package ng non-storage item like processor. Para mas hindi halata. Again, depende sa nagchecheck. Pati nga taxes for 10k and above minsan hindi na rin sisitahin pag tinamad yung customs.

• whooshslash on 07 Nov 20 @ 12:08 AM #

  Just got my replacement Firecuda 1TB hdd. Yung warranty service center nila is Primasiana Phils. which is in gilmore. The whole process just took me roughly 3 weeks from the time I have it shipped to them and have it delivered to me. Yung binayaran ko lang yung grab padala going to them. Just follow the RMA process as posted on the Seagate support website. Make sure to call Primasiana before sending your defective item, i-veverify pa nila kasi kung pasok sa warranty service nila yung item mo or hindi. You may call them using this number: 8527-1647.

• MrBungle on 07 Nov 20 @ 11:26 AM #

  ^ Kailangan ko na i-follow up yung RMA ng Seagate external drive ko. Almost one month na since na receive nila pero hindi pa rin pinapadala sa akin yung replacement. Last time na tumawag ako, wala pa daw available na replacement unit.

• paul_42002 on 21 Nov 20 @ 06:22 PM #

  Mga master/bossing/sir makiki hingi ako ng tulong, yung Seagate 2tb external hardisk ko ay nag loko na at di na nagtutuloy mag copy ng files. Nung tinry koi seagate replacement ang lumabas ay "Regional Warranty Restriction". Yung pinagbilihan ko ay di ko na rin makontak.
  Baka mayroon po sa inyo marunong or makakatulong mpalitan yung hard disk ko.
  Willing po ako mg cash out kung sakali mpalitan lang yung hdd.
  
  Sana po y my nakatulog.
  
  Maraming salamat po
  
  Määri niyo po akong mate t or twgan
  0919571357
  
  -- edited by paul_42002 on Nov 21 2020, 06:24 PM

• MrBungle on 27 Dec 20 @ 01:05 PM #

  MrBungle Send Message View User Items on 07 Nov 20 @ 11:26 AM - User is online #
  ^ Kailangan ko na i-follow up yung RMA ng Seagate external drive ko. Almost one month na since na receive nila pero hindi pa rin pinapadala sa akin yung replacement. Last time na tumawag ako, wala pa daw available na replacement unit.

  
  
  
  
  
  Update lang sa post ko. After two months, biglang dumating yung replacement drive ko kahapon. Nakalimutan ko na at hindi ko inexpect. Anyway, yung 1TB 2.5" external drive ko, pinalitan ng Seagate ng 2TB na recertified. Okay na rin hehe. :)
  
  Buti na lang yung recent RMA's ko sa Seagate at WD, hindi ko na kinailangan ng OMB permit pero yung nga lang, mas matagal ang proseso.

• dok_ on 07 Jan 21 @ 09:14 PM #

  re "Regional Warranty Restriction"
  mag email ka sa kanila.
  https://www.seagate.com/contacts/ -- tapos click email me.
  tapos fill up mo form
  after less than 2 hours may tumawag sakin from malaysia.
  i explained the problem of the drive.
  then he said he will make an exception in my case and he will give me an RMA of my drive (8TB ironwolf)
  in a few minutes may email na ng RMA number and instructions.
  
  apparently from germany pala ang drive ko.
  
  good luck @paul_42002

• dok_ on 18 Jan 21 @ 12:01 PM #

  fyi, i received my sealed 8TB ironwolf Recertified Product - Jan 14.
  total time = 7 days ! wow seagate ! wow primasiana! good job!
  goodbye o embi!

• roceanoz on 23 Jan 21 @ 10:53 AM #

  How to know if refurbished ang external hd or brand new? Meron kasing seller na mas mura ng 10% sa srp. Naisip ko baka refurbs nise-sell nya kaya mas mura. Sabi use crystaldiskinfo for power on hours, etc, pero the data can be reset din daw.

• PyroclasticFlo on 25 Feb 21 @ 11:11 AM #

  ^
  Kailangan pang kalasin para malaman kung nalaspag na o hindi. Kaya mas maigi na magbuo na lang ng sariling external HD dahil sigurado na alam mo ang nilalaman.
  
  -- edited by PyroclasticFlo on Feb 25 2021, 11:11 AM

• marbleygloo on 25 Feb 21 @ 11:23 AM #

  For external, if refurb, may etching sa labas ng casing na "Recertified."
  If open na yung box, ask to see all sides ng external hd. Check kung may baklas or chips yung edges. For brand new, ask for serial number ng hd if sure buyer ka and verify the warranty sa Seagate website. Dapat pasok sa stated warranty depende sa type ng product and kung saan region galing.

• PyroclasticFlo on 08 Mar 21 @ 01:24 PM #

  Just came back from Primasiana. Quickest RMA turnaround, same day!
  
  Basta in-person na gawin ang RMA -- ito'y assuming na standard na Barracuda ang ipapalit.
  
  
  
  
  Ganitong gawin:
  
  1. Pumunta sa https://www.seagate.com/as/en/support/warranty-and-replacements/, check muna kung pasok sa RMA ang hard disk mo. Kapag pasok, pwede ka nang tumuloy sa New Warranty Claim (basta mag-register ka muna ng account).
  2. Sa Warranty Claim, ipasok ang Product Number at ang Serial Number, tapos iverify ng site at kapag verified ok na
  3. Sumunod naman ay i-fillup ang tamang personal information mo (pangalan, kumpletong address, email, contact number).
  4. I-review muna kung may tama o mali, bago isubmit ang claim. Paki-print ang mga sumusunod para sureball:
  
  * Order Acknowledgement (IMPORTANTE!)
  * Order Confirmation
  * Return Label
  
  5. Siguraduhin na maayos ang hard disk na hindi magiging void ang RMA claim, pwera yung sira talaga ang plug, wasak ang turnilyo, o pekeng drive talaga. https://www.seagate.com/as/en/support/warranty-and-replacements/void-warranty-checklist/
  6. Ibalot ng maayos ang drive -- kahit na bubble wrap ng galing sa L*z o S*pe at pinaglumaang kahon na kayang magkasya ng 3.5. Saka mo idikit ang return label.
  7. Tawagan ang opisina ng Primasiana -- (02) 8527-1647. Pakisabi na nag-iinquire ka para sa RMA claim, at tatanungin ka kung anong pangalan mo, tas kung kailangan ipaliwanag kung ano pa ang kailangan.
  8. Pag kumpleto na yung mga kailangan ay saka na pumunta sa Primasiana Service Center.
  
  Primasiana Philippines Inc.
  2nd Floor PC Gilmore Computer Center,
  #19 1st Street Corner GiImore Ave., Brgy. Valencia, New Manila, Quezon City, 1112, Philippines
  
  Operating Hours: 8:00 - 17:00 (Mon - Fri)
  
  9. Sa Service Center, ipaabot ng maayos ang hard disk, at hihingin sa iyo ang mga papeles na na-prenta mo lalo na ang Order Acknowledgement; mag-hihingi na rin ng Valid ID (kahit na Postal ID) para iverify na rin na ikaw ang tatanggap ng pamalit na hard disk. Sa kaso nito wala talagang babayaran (maliban sa pamasahe mo o pang-gasolina).
  10. Wala pang 15 minutes may makuha ka ng Recertified na hard disk!
  
  YEEEEEEEEEEESH
  
  -- edited by PyroclasticFlo on Mar 08 2021, 02:50 PM

• awakeruze on 08 Mar 21 @ 02:17 PM #

  ^
  That's great to hear! :D
  May we ask where Primasiana is located?

• PyroclasticFlo on 08 Mar 21 @ 02:51 PM #

  Address added. All official service centers are listed here:
  
  https://www.seagate.com/as/en/support/service-centers/

• rikanee on 29 Jun 21 @ 03:14 PM #

  @PyroclasticFlo
  
  Thanks for the directions! Was able to RMA a Skyhawk 6TB today with no hassle at all, though wala sila replacement unit kaya antay shipping muna.

• gtgonzales on 20 Sep 21 @ 12:10 PM #

  Thanks for this RMA update. Nakapagpa-warranty ako sa Primasiana sa 1st St., Gilmore area. Sa mga magdadala ng auto, pwede magpark mismo sa tapat, sabihin nyo lang sa bantay na sa Seagate ang punta nyo.

• yra13vonn on 01 Oct 21 @ 11:17 AM #

  tatanggapin ba nila ung 74% health and 16 bad sectors lng na hdd?
  
  Ipapa RMA ko sana

• glenn2k3 on 01 Oct 21 @ 12:35 PM #

  tatanggapin ba nila ung 74% health and 16 bad sectors lng na hdd?
  
  Ipapa RMA ko sana

  
  
  Basta may warranty pa po at walang noticable defects...

• gtgonzales on 01 Oct 21 @ 12:42 PM #

  ^ tinanggap naman yung harddrive ko: 8 bad sectors and less than 100% ang health. Very sluggish and very slow ang reading ng drive.

• yra13vonn on 01 Oct 21 @ 03:09 PM #

  Salamat po sa mga replies mga maam/sir.

• vinnov4 on 10 Nov 21 @ 12:12 PM #

  Fake kaya tong nakuha ko? Di ko din makita sa website ng seagate serial and mas kamukha nya yung wd blue. Papa RMA ko sana.
  
  
  

• awakeruze on 10 Nov 21 @ 01:19 PM #

  Looks fake :(

• pektong on 08 Dec 21 @ 11:42 AM #

  Question lang, may parating akong ironwolf drive galing us at japan. Kung magloko to pwede ba pa rma eto dito satin?

• MrBungle on 08 Dec 21 @ 12:14 PM #

  @pektong
  
  Back in 2018, nakapagpa-RMA ako ng 8TB Seagate external drive na DoA galing sa Am@z*n. Honored naman nila yung RMA as long as under warranty so first thing to do is to try with Seagate RMA first.
  
  Kung sold and fulfilled ng Am@z*n, pwede rin mag file ng returns sa kanila as a second option. Maganda aftersales service nila.

• pektong on 08 Dec 21 @ 12:37 PM #

  @Mr.Bungle
  Yung sa US sa newegg ata binili ng pinsan ko. Yung isa naman d2 sa lazada ko lang binili yung galing japan..

• MrBungle on 08 Dec 21 @ 12:47 PM #

  @pektong
  
  If you have the serial numbers, you can try registering through the Seagate website so you can get support when you need it.

• pektong on 08 Dec 21 @ 01:29 PM #

  Thanks! Will do once dumating yung mga drives.

• pektong on 15 Dec 21 @ 06:31 PM #

  so ayun na nga dumating na yung galing sa japan.. DOA hehe request ng refund bukas..

• tokswager on 17 Dec 21 @ 04:54 PM #

  Pag ba yellow(caution) sa crystal disk info considered na for RMA? Thanks...

• glenn2k3 on 17 Dec 21 @ 05:33 PM #

  Pag ba yellow(caution) sa crystal disk info considered na for RMA? Thanks...

  
  
  Pag yellow na po sa HD sentinel at HD Tune...

• tokswager on 17 Dec 21 @ 05:48 PM #

  @glenn2k3...thanks paps...