Forum Topic

*Sky Broadband (All sorts of illegal activities will result to thread lock and banning)

  • @slamdunk

    Dont waste your time. You need a static IP from sky @ 799 a month to do port forwarding
  • @mitchb did you apply static ip with sky?
  • tanong lang mga sir, kapag sinabi ng tech support na high upstream ang cause ng sobrang mabagal na connection.
    kaya pa ba itong ma resolve?
  • I just have subscribed to a 25-mbps connection and it's awesome coming from a 3-mbps pldt connection. Wala kasing pldt fiber sa area ko eh. Si globe may fiber kaso may cap so nagsky ako and no complaint naman since saturday. Hopefuly eh tuloy tuloy na ganito ang service. Thanks.
  • @lucas03

    ako di ko maenjoy.. ni isang beses hindi pa nakumplet for a day yung 25Mbps.. usually naglalaro from 1Mpbs -24Mbps.. talangang everyday at random times sobrang bagal magload ng FB.. like ngayon mismo (while typing this) hindi nagloload yung FB and some sites.. pero pag chineck mo yung speedtest.net 24Mbps naman nakalagay..ang weird..
  • @lucas03

    ako di ko maenjoy.. ni isang beses hindi pa nakumplet for a day yung 25Mbps.. usually naglalaro from 1Mpbs -24Mbps.. talangang everyday at random times sobrang bagal magload ng FB.. like ngayon mismo (while typing this) hindi nagloload yung FB and some sites.. pero pag chineck mo yung speedtest.net 24Mbps naman nakalagay..ang weird..


    Ang follow up dyan is ano yung upload mo? And saan location mo?
    Sites load sluggish kahit 20-64mbps ka if your upload is unstable. Example, load something with lots of images, your browser requests for next image (upload) before loading it to your screen (download). Tapos pag nag drop si upload mo, it will retry on a certain interval until tama yung packets na hinihingi ni browser sa internet. Yan yung cause ng sluggish response if bagsak upload speed (below 0.5mbps) sa cable broadband. Not congestion per Sky's senior tech just bad noise to their distribution node. They showed me their tools and even compared on other subs. Don't worry experience ko yan, just sharing my experience. Pilar Village, LP area.


    PS: Kaya naman mag load properly ng website kahit yung upload mo is 0.2mbps. Ang problem kasi si upstream yung unstable causing packet losses. Because 25mbps download would need atleast 1mbps upload for uninterruptible load. I would assume na during the times browsing is slow yung upload tapos erratic 0-0.5mbps.

    PPS: If you get the right technician (not contractor) they will know the problem well and escalate it properly. May NOC tools sila na kita kung saan problem (CPE, Plant, Drop). As far as I know Sky Zone's reps have the tools to diagnose problems too than their contact center who only sees if your modem is ONLINE. Therefore proper resolution. Hassle nga lang because they rely on their contractors on their first line of support and they have have limited tools except to see if your modem is online or offline and to reboot your modem.

    -- edited by eaforlife on Dec 05 2017, 09:36 PM
  • @eaforlife

    ang mga tech and SKYBB sa speedtest.net din ba sila nagrerely ng speed? dun ka rin ba sir nagchecheck? feeling ko kasi mas tama pa yung testmy.net

    may one time kasi site visit sila to check mga cables sa labas ng bahay.. so nagkataon na sinabi ko yung problema.. pero sympre on that day 24Mbps yung result lumalabas.. sinasabi ko na random time per day nagooccur yung problem.. so ayun hindi nila inayos kasi ok naman daw pag check nila nun time na yun.. kailangan ba on the spot makita nila yung bagsak ng DL/UL? ang hirap nun.. kasi random times eh..

    pano kung ganun??

    (While typing this) Quezon CIty, Brgy Santol near Araneta Ave.






    Yeah, most of the time pag nagloloko 0.5 yung upload nakikita ko nga.. ano po ba sasabiin ko sa CSR? never pa kasi ako tumawag to complain since nung kinabit this month..

    -- edited by jac9 on Dec 06 2017, 09:30 AM
  • Mayroon bang taga-Paranaque dito na subscriber?

    Planning to apply for Plan 1599 8Mbps + Cable TV

    (Ang current ISP ko pala ay PLDT, Plan 1299 3Mbps.)

    (To be specific po, malapit lapit po ako sa Paranaque Nat'l High School. Thanks.)
  • Yeah, most of the time pag nagloloko 0.5 yung upload nakikita ko nga.. ano po ba sasabiin ko sa CSR? never pa kasi ako tumawag to complain since nung kinabit this month..


    Warning Wall of Text:
    They will acknowledge na intermittent sya. Contractor technician, Call center agent won't know if its true due to their limited tool, but of course with their experience or training they will know it does happen. Don't worry they will troubleshoot according to their protocol. It will be indicated though on their reports for the engineering department for investigation. I suggest to do speedtest on their speedtest manila server. That way makikita kung saan ang problem. Pag nag drop yung speed sa speedtest server nila, clear indication na may problem between your connection to their distribution. So kahit anung workaround makita natin sa internet like VPN, change DNS it will not solve this Lol.

    I also suggest to visit Sky Zone near you if possible. I did one time and told them about my issue na intermittent upload 0.1-0.5mbps na maraming packet loss causing sluggish browsing. The rep in Sky Zone checked their NOC system and they saw that FEC was through the roof and showed a red alert (Plant) on the system, indicating may sira yung plant (since green yung Modem and Drop). Tama rin yung nakalagay sa historical graph nila na bumabagsak si upload sa oras na nararanasan ko. So na endorse sa plant repair team (instead sa engineering team for dispatching contractor tech).

    My experience: After calling their hotline, I did my own investigations with ping tests to their own DNS server. Call centers don't know whats up due to them not having access to that tool. They sent total of 3 contractor technicians. They also replaced the drops from pole along our street hoping that would fix the issue (No it did not). Since I was only calling their hotline I had to escalate it because obviously their resolutions are not working, so they sent an inhouse tech. Then the inhouse tech showed me whats up based on his findings and even told me which plant is causing the problem based on their systems. I asked them kung ano ang recommended way na ma contact sila since limited yung resource ng call center nila - Sabi Sky Zone kaso hassle (their quote not mine). Pero syempre I was being courteous when dealing with them. I work as tech support for an international telco and no matter how frustrating things can be if you are professional they will be really helpful. Sila na nga nag pro-active nag rerebate sa billing ko eh.
  • @eaforlife

    Alright sir thanks sa info's.. tawagan ko sila

    As of now, using SKY manila & Mandaluyong Server (I live in QC)






    since normal naman yung results sa speedtest using your recommended SKY servers, it means walang problem sa distribution?? Jbut ust normal Intermittent dahil ba sa peak hours or system problem parin? but last night nag 24Mbps UL then 0 UL between 10PM-12midnight..
  • since normal naman yung results sa speedtest using your recommended SKY servers, it means walang problem sa distribution?? Jbut ust normal Intermittent dahil ba sa peak hours or system problem parin? but last night nag 24Mbps UL then 0 UL between 10PM-12midnight..


    Meron parin yan if every day mo na-eencounter sya. Intermittent kasi. Most likely pati sa umaga bumabagsak rin upstream mo.

    In my case when the inhouse technician came ok naman yung speedtest, pero what he did was to check their NOC tool and it still shows Red Warning sa Plant (Plant in their definition is distribution node or DSLAM kung DSL) while Green yung Modem and Drop. So kahit ok pa rin sya basta may Red kahit sa isa sa mga 3 indicators, may problem pa rin. In short makikita pa rin nila yun sa system nila.
    So expect mo contractor ang ipapadala nila after ma endorse sa engineering team kasi first step of troubleshooting nila yan eh. Check line quality and modem pero tama lang. Mas maganda nga eh pag dun palang na ayos na yung problem. In my case nakapagpadala na sila ng 3 technician at pag punta nila sa bahay di nila malaman kung ano problema kasi ang ganda ng line quality sa end ko Lol until na escalate to inhouse tech nila.

    Of course ibang usapan pa rin pag mabagal ang ibang sites while ok yung connection mo. And pag gusto mo ma check kung nag papacket loss na (indicator na nag dodrop na si upstream) ping mo lang yung DNS server nila. Eto yung sample ko nun na eexperience ko ung dropped upstream:
    Ping statistics for 114.108.195.1:
    Packets: Sent = 148, Received = 113, Lost = 35 (23% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 7ms, Maximum = 46ms, Average = 12ms

    Dito palang clear na may problem from modem to Sky. Hindi Sky to International Traffic.

    -- edited by eaforlife on Dec 07 2017, 02:12 PM
  • @eaforlife

    naka Auto ba sir yung IP address and DNS sa Network settings (properties) nyo?

    Ping statistics for 114.108.195.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 9ms, Maximum = 11ms, Average = 9ms
  • naka Auto ba sir yung IP address and DNS sa Network settings (properties) nyo?


    Yes naka auto lang.
    I go their DNS server by going to the modem's WAN page.

    Better i-ping mo sya in a loop habang gumagamit ka ng pc. Pang tamad na technique ko yan kesa lagi mag speedtest. Kasi pag gumagamit ka ng net (normal browsing, youtube, twitch) tapos naging erratic si upload, puro may RTO lilitaw.

    ping 114.108.195.1 -t
  • @eaforlife

    reasonable ba na excuse ng SKYBB CSR yung slow speed during peak hours like 6pm onwards? if not meron ba ako magagawa? or wala sa dami ng naka connect or gumagamit nun? sa PLDT kasi wala naman sila excuse na ganun in my 10yrs exp sa DSL.. usually may problem lang talaga..
  • reasonable ba na excuse ng SKYBB CSR yung slow speed during peak hours like 6pm onwards? if not meron ba ako magagawa? or wala sa dami ng naka connect or gumagamit nun? sa PLDT kasi wala naman sila excuse na ganun in my 10yrs exp sa DSL.. usually may problem lang talaga..


    General knowledge answer nila yan. Did they put you on hold para i-contact nila engineering team? Pag hindi nag effort lang yan mag refresh ng modem mo lol. Kung congested yan dapat randam mo. Pati youtube na naka cache sa Sky server nila nag bubuffer kahit 1080p or Netflix, lalo na sa speedtest sa server nila.
    Try a different agent maybe. In my case nun tumawag ako they never mentioned na normal yung slow speed ko during peak hours. I asked them straight kung sign of congestion yung na-eexperience ko and they told me Hindi daw kasi malakas daw yung bandwidth ko sa area. My experience is mostly due to plant trouble in area.

    One cause rin kasi is one sub has high frequency noise affected your area eh. Manyayari dyan Noise Tracing.
  • Meron ba dito naka experience na nawawala yung wifi? Occassionally ngyayari sakin, pero hindi naman siya ganto mga ilang months ago. Sa wifi lang nawawala tapos okay naman sa LAN. Yung ginagawa ko lang dito is nag cchange pass ako tapos okay na. Pero ang hassle kasi pano pag wala ako sa bahay tapos ngyari yun? Hindi naman techy mga tao sa bahay maabala pa ako. Meron ba dito naka experience nun and may permanent solution ba dito? Plan 50mbps here
  • Meron po ba dito ang nagsubscribe ng One SKY Broadband + Video-on-Demand? Fiber plan na po ba yan? okay ba ang connection? Thanks! Plan 1899 up to 25mbps ang inapply ko

    -- edited by just3n21 on Dec 11 2017, 10:57 AM
  • @thenotsocoolkid

    nangyari sakin yan once. nagpalit din ako ng password ng Wifi. so far di pa naman nauulit and sana wag na.
  • good day po... tanong ko lang po sa mga users ng sky bb... bukas po kasi eh naka schedule na malagyan 'yung kakilala ko ng 8mbps + cable tv.. ask ko lang po kung pwede bang gawing bridge mode na lang 'yung modem na manggaling sa skybb and 'yung existing router niya ang bahala sa connection
  • Post deleted #12061886
  • @stasis

    Yes
  • Mga boss question lang. canopy pa din ba ang connectiong ng Sky cable? Yung mga "Fiber-Powered Brodband" na inoofer nila ngayon?

    Follow up question: Anong NAT Type ng connection para sa PS4? NAT 3 or NAT 2? Nag try ako mag-backread walanag nasagot eh :) salamat
  • Mga boss question lang. canopy pa din ba ang connectiong ng Sky cable? Yung mga "Fiber-Powered Brodband" na inoofer nila ngayon?

    Follow up question: Anong NAT Type ng connection para sa PS4? NAT 3 or NAT 2? Nag try ako mag-backread walanag nasagot eh :) salamat


    Not canopy. It's cable broadband. Coax cable. Fiber powered = Fiber to the node(Fiber backbone), DOCSIS to end-user. Very limited condo have Sky pure fiber connectivity.

    I don't have a PS4 but if should be the same with Xbox's(captured in Windows 10 Xbox Settings):