-
Zxcyas
on
14 Sep 23 @ 02:14 PM #
May lunas paba dito sa filtering ni converge? Grabe, ayaw naman mapalitan ng ip address na ka ilang power cycle na ako.
-
oilykeyboard
on
14 Sep 23 @ 05:35 PM #
Hi All. Anyone from Banawe-DelMonte Quezon City area having LOS? Seems that it's been down since early this AM. Just wanted to get some feedback if widespread yung issue. Thanks!
-
Kentaro25
on
14 Sep 23 @ 08:35 PM #
@vm_dee_yap Resolved na nagpalit ako ng confirmed Cat6 na lan cable at nilipat ko port sa M5.
Ito yung issue ko:
Sa nakukuha kong 200MBPS kay converge no issue. Problem ko is yung speed pag from Mesh na. Stuck siya to lower than 100mbps lagi.
Checked Deco app, may lumalabas na warning na abnormal WAN speed daw, problem with port or cable daw
Checked router settings it's showing 100mbit/s.
Solution:
- Nagpalit ako ng lan cable to confirmed CAT6 lan (yung existing di ko sure)
- Nilipat ko saksak sa kabilang port ng M5, nawala abnormal WAN message, showing 1000mbit/s na sa router.
-
bizbuz
on
15 Sep 23 @ 10:44 AM #
@oilykeyboard
LOS kami since 9/13 AM Along Sto. Domingo. Til now wala pa rin.
-
vm_dee_yap
on
15 Sep 23 @ 02:44 PM #
@Kentaro25 good. sabi mo kasi 200 mbps lang yung nakukuha mo sa new mesh mo, kaya assume ko baka may issue sa speed from converge. kahit cat5e yung lan cable aabot parin above 100 mbps, unless cat 5 lang talaga yung luma mong lan cable mo dati. =D
-
Potatonism
on
16 Sep 23 @ 06:25 PM #
Hello! May naka-encounter na sa inyo na FiberX 1500 (200 mbps) pero yung narereceive ko lang na-speed both 2.4G and 5G is 100 mbps tops lang? Kahit sa CAT6 thru LAN1 same na capped siya sa 100 mbps. Nagtry ako tumawag sa Converge pero dahilan nila kesyo within pa sa reliable speed nila..
-
vm_dee_yap
on
17 Sep 23 @ 01:26 PM #
@Potatonism kulitin mo lang ng kulitin, magsend ka ng multiple screenshots ng different speed test, ping, traceroute. tapos icc mo ntc. yan yung ginawa ko dati, para magsend sila ng onsite tech at mapalitan yung modem. =D
-
shaider_516
on
19 Sep 23 @ 11:37 PM #
Meron bang way para mapalitan dns from stock router? Naka gray out kasi.
-
dayamos
on
20 Sep 23 @ 09:53 AM #
Hello! May naka-encounter na sa inyo na FiberX 1500 (200 mbps) pero yung narereceive ko lang na-speed both 2.4G and 5G is 100 mbps tops lang? Kahit sa CAT6 thru LAN1 same na capped siya sa 100 mbps. Nagtry ako tumawag sa Converge pero dahilan nila kesyo within pa sa reliable speed nila..
Sa totoo lang, kaya nila i-resolve agad yan on their end, pinapa ikot ikot lang ng mga support agents, di ko alam kung bakit, gagawin naman din nila. Pati "supervisor" nila mag promise to give feedback pero wala.
Same issue nung nag site transfer kame, laging katwiran ng CSR within agreed speed pa din daw, kahit paulit ulit ko sabihin na 2X na ako nag upgrade sa plan nila.
I followed yung suggestion ng mga kasama natin dito na i-cc NTC sa last email ko since napagod na ako kakatawag and kaka send ng screenshot for 2 weeks.
After ko ma send email, tumawag ako ulit sa support, inayos nung nakausap ko right there and then, ayun, nagawa nyang i-align yung speed, wala pa 5 mins. xD
-
bisdakol
on
20 Sep 23 @ 10:11 AM #
Hello! May naka-encounter na sa inyo na FiberX 1500 (200 mbps) pero yung narereceive ko lang na-speed both 2.4G and 5G is 100 mbps tops lang? Kahit sa CAT6 thru LAN1 same na capped siya sa 100 mbps. Nagtry ako tumawag sa Converge pero dahilan nila kesyo within pa sa reliable speed nila..
Did you check if your NIC is gigabit or 100 Mbps lang? Baka limitation ng NIC mo kaya ganyan speed.
-- edited by bisdakol on Sep 19 2023, 07:12 PM
-
bingowingo
on
22 Sep 23 @ 10:32 AM #
Papangit ng papangit ang service ng converge na kulang na lang talaga murahin mo sila. Their customer service sucks as they keep on promising that they would escalate the problem. My modem was replaced by wifi 6 after 10 months, unfortunately the third party contractor wasn’t able to get the speed so he had to pull out the modem, and return the old one. He was not able to return the internet and customer service response is we will always try to escalate this concern. I was already pissed off, so I emailed NTC already. Lumalabas na ang serial number ko yun pinasok nila ng wifi 6, they just need to sync it but iba iba sinasabi nila.
-
dayamos
on
22 Sep 23 @ 01:58 PM #
^meron ako theory kung bakit ganyan sila, and yung ibang CSRs for that matter :)
If na resolve kase agad yung issues natin sa unang tawag, e di mawawalan na sila ng gagawin sa mga susunod na araw, so dapat talaga nila patagalin para meron pa din sila trabaho in the coming weeks, months, etc. Kasama yata sa metrics yun, ahaha xD
-
bisdakol
on
22 Sep 23 @ 02:06 PM #
^ kung in-house support, baka pwede pa ganyan. Pero problema lahat ng contact centers ng ISP ngayon is outsourced. So hindi ideal gagawin yang sinasabi mo. Magbabackfire yang ganyang strategy. Hindi talaga kaya ung influx ng customers, kulang sila sa tao.
-
dayamos
on
22 Sep 23 @ 02:31 PM #
^ kung in-house support, baka pwede pa ganyan. Pero problema lahat ng contact centers ng ISP ngayon is outsourced. So hindi ideal gagawin yang sinasabi mo. Magbabackfire yang ganyang strategy. Hindi talaga kaya ung influx ng customers, kulang sila sa tao.
Maybe you're right, pero how to explain yung scenario ko na kaya naman pala i-resolve yung issue sa unang agent pa lang xD
Yung pinaka huli kong tawag hindi naman ako nagpa escalate, yung unang agent na nakasagot ang nakaresolve ng alignment issue ko on the fly. He didn't even ask me to power cycle the modem, pina speedtest nya lang ako after nya galawin sa side nya.
Samantalang yung mga nakaraang kausap ko, including the supervisor, hindi ma resolve (OR AYAW nila talaga i resolve).
So ang nangyari malamang is naka JACKPOT ako ng natawagan and napunta ako sa NAG IISANG senior technician? xD
I had similar experiences kase with Sky, kaya nasanay ako na if backend ang problem, kaya i-resolve ng mga technicians sa server side, hindi na kailangan patagalin. Kaya lang tumatagal sa Sky kapag on-site yung problem.
-- edited by dayamos on Sep 22 2023, 01:36 AM
-
Potatonism
on
22 Sep 23 @ 04:28 PM #
Did you check if your NIC is gigabit or 100 Mbps lang? Baka limitation ng NIC mo kaya ganyan speed.
Yes naka 1gbps naman siya. Also ensured na well connected and no damage yung LAN and fiber patch cable (Actually may back-up akong ganito since dating PLDT Fibr ISP - Same result)
Currently 2nd follow-up na ako with the same ticket. Sinasabi parin nila na within reliable speed. Pero pinopoint ko sa kanila na yung ibang users sa same area and NAP box, na-achieve 200 mbps and nagtataka ako na bakit sa end ko is capped.
Update ulit ako sa susunod na kabanata haha
-
bisdakol
on
22 Sep 23 @ 04:36 PM #
Kung walang resolution after 1 week, escalate mo na sa NTC yan.
-
bingowingo
on
22 Sep 23 @ 06:33 PM #
Update lang sa case ko. After 7 CSRs yun last lang naka resolve within the day. Actually my problem is a simple fix lang na dapat ialign lang yun serial number ng modem ko na luma, since ang nakaregister sa kanila I think is the new wifi 6. That’s why my internet was up and running but it won’t connect to my system. Nakaescalate pa sya na in site visit which according to them nakaqueue. But I decided I had enough for 2 days so forwarded kaagad sa NTC, billing and customer service on how their service sucks. I also cancelled my wifi 6 as yan ang naging trauma ko sa pagkawala ng internet ko for 2 days. Kaya naman pala ayusin, ayaw lang nila gawin kaagad. When in fact before may contact ako sa head ng converge ( Jesus Romero); isang complain ko lang after messaging the head, may tumawag sa akin within 30 mins and naayos kaagad ang internet ko. Nawala na lang sya siguro dineactivate nya fb account nya sa rami complaints. I have yet to check my speed as kakabalik lang ng internet ko. But I am demanding for a rebate for the 2 days which according to them dapat 6 days ka no connection before they can even issue a rebate. My rift with them is not yet done.
Wala pala email sila nor callout na ayos na internet ko(meron pala just asking for my location for the site visit na naka queue pa). Bigla na lang naayos.
-
Driz_12
on
22 Sep 23 @ 07:27 PM #
^The reason bakit hindi nareresolve yung mga complaints kaagad thru their CSR is outsource mga CSR nila. Hindi na tulad dati na in-house. Mabagal lang nagresponse yung NTC ngayon, pero kapag involved na sila. Nagbabayad ng fine yung ISP. For rebate, 80% SLA = 6 days of downtime/month. Nasa subscriber agreement yun.
-
Chadzpatubo
on
22 Sep 23 @ 08:03 PM #
Just have a few question lang po, Meron bang speed upgrade ulet si Converge like last year they speed up their fiber promo. Hopping na may speed upgrade sila this coming october or november. Cause im planning to take to plan 2500. Since ang existing plan ko is Fiber 1599. Sana so may agent na makasagot sa question ko. Thanks in advance.
-
bisdakol
on
25 Sep 23 @ 07:48 AM #
Maybe you're right, pero how to explain yung scenario ko na kaya naman pala i-resolve yung issue sa unang agent pa lang xD
Lack of product training.
-
nicemelbs
on
26 Sep 23 @ 06:53 AM #
Paano makakuha ng bagong public IP address? I know shared yung public IP between multiple other subscribers, which should be fine for the most part. Ang problem ko lang is ambilis matrigger ng rate limit ng Steam sa community market kaya di ko man lang maview yung sarili kong inventory. I don't even do that much browsing in the marketplace, and wala naman akong extensions or anything to make API calls related to steam market. So my theory is someone else in the same IP address is doing it.
I tried turning off the modem for around 5 mins pero same IP address pa rin nakuha ko.
EDIT: Tried it turning the modem off for around 10 mins before turning it back on and I got it changed. Pero may rate limit pa rin sa Steam. So either there's someone else maxing that limit or account/hardware bound yung rate limit. Sad.
-- edited by nicemelbs on Sep 26 2023, 08:47 AM
-
trettet
on
27 Sep 23 @ 08:59 AM #
question, ung ganitong modem ni converge, ZTE, is it APC (green port) or UPC (blue port)
-
vm_dee_yap
on
28 Sep 23 @ 12:24 AM #
Globe updated their higher plan (7500) to 1.5 Gbps and added a new 1 Gbps plan (6k), so will converge follow? are we going to see more speed upgrades before the end of the year? crossing fingers...
-- edited by vm_dee_yap on Sep 27 2023, 09:27 AM
-
cyberakuma
on
30 Sep 23 @ 11:55 AM #
Anyone tried magpa relocate? Gaano katagal inabot? Lilipat kasi ako ng bahay, though my contract would be ending on November 3, thinking of transferring to Globe Fiber. Pero kung mabilis naman magpa relocate. Relocate nlng ako.
