Forum Topic

Converge ICT Fiber ISP Thread (never ever hard reset your modem and refer to page 1 for FAQs)

  • @kasisiflores
    Meron actually, it is just them saying na 'nationwide' na coverage nila. You can check the video na pinost nila sa SNS.

    @Zekira
    Naka DoH ka ba? If hindi pa, try mo muna. Na-mitigate naman sa browsing yung kabagalan haha.
  • ^ OS level lang naman pag-on ng DoH di'ba? At one point tinry ko actually DoH dahil napagusapan dito for a while. Pero 'di ko alam kung bakit, mas tumagal yung loading instead of bumilis, kaya in-off ko na lang ulit muna.
  • 7-11pm sobrang bagal at malag sa laro nasa 2-4mb lang speedtest namin. taguig area kami.
  • Down Taguig.
    Hi! We detected an issue with your connection at 22:42. Our technicians are already working to resolve it. Follow us on fb.com/CICTSupport for more updates.
  • Guys, do you use other DNS Settings sa Converge? parang lately ma-lag ang browsing naten. I'm not sure if mag iimprove sya if gagamit tayo ng ibang DNS. Salamat po sa mga sasagot!
  • @Zekira
    Network-wide sa end ko, I use PiHole + cloudflared (for DoH). Not sure how it performs if OS-level lang, pero if you're using Windows 11, may settings doon where you can enable DoH natively as long as na tama yung resolver na nilagay mo. For Windows 10, you have to install additional apps pa. If Firefox naman, kahit hindi Windows 11, you can also enable sa settings yung DNS over HTTPS.

    @bucoy
    Try using DoH, you can backread sa thread. Definitely improve my browsing experience.
  • Confirming 7-11PM and actually throughout the day, difficulties even Speedtest'ing. Muntinlupa area. Puro "connecting," upload/latency error. DITO2 / other servers, not Converge: Bacoor, Cavite. Sometimes 0 upload
  • What should we target for Rx Optical Power? Basta ba within reference ok na (–27 dBm to –8 dBm)? Naputol daw ng PLDT yung cables near the NAP box and Converge's field agents fused the cut cables. Before my Rx Optical Power was around -17/-18 dBm but after repair it is down to -21 dBm. Nabasa ko dito before na sinabihan ng field agent to keep it above -20 dBm. So far connection is fine (w/ limited testing) but I'm concerned if this will lead to instability in the future.



    Update:
    Another Converge agent dropped by turns out dalawa sila nag accept ng ticket. Before he left I asked about my Rx Optical Power and he told me that ideally we should target -20 dBm and above but generally -21 and -22 are still fine unless you're experiencing issues. Pag -24 and below intermittent na daw and dun daw nila usually inaayos. If it drops below -23, that's when you should really start monitoring your connection.

    -- edited by Crappinometer on Dec 02 2021, 10:47 PM
  • hanggang kelan kaya pde iapply un speed increase? ayaw ko kasi magmadali baka mawalan nanaman ng net tulad last yr
  • Kailan kaya matatapos tung RTO at slow browsing tuwing gabi?, super hassle na eh. Nagtry na ako mag reach sa kanila through emails wala parin silang reply eh.
  • @Driz_12 Edge actually main browser ko, pero chineck ko may way daw na i-on din DNS over HTTPS through it. Pero nung tinry ko yung setting, aprang ganun pa rin eh walang change yung mga sites na mabagal mag resolve mabagal pa rin
  • nag babalik yung gabi ng lagim ni converge, mag papasko pa naman hahaha
  • yup true gabi ng lagim ngayong nov-dec :(
  • expected na yan, limited pa din resources nila outside ph, dyan nacocongest, sabayan pa ng speedboost
  • Antay antay nalang talaga matapos ang project bifrost nila
  • 3years pa waiting time mo dyan paps, yung jupiter cable ni pldt anytime operational na
  • Sana dko majinx pero dko naeexperience ung gabi ng lagim. Baka hindi international line congested kundi area nyo lang
  • no problem 7-11pm via Static
  • I check the older post about traceroute, i have notice na mag kakaiba yung routing ng converge kada subscriber. Diba dapat magkakaparehas lang?
  • ^Sa end ko, yung public IP na naka-assigned dito sa area is 111.125.xxx at 120.29.xxx, ang nakikita ko lang na iba yung routing is yung sa DNS ng Google. Sometimes nasa 19ms-25ms, minsan nasa 30ms-40ms.
  • 136.xx something ata dito, pque area

    EDIT: wait, kakacheck ko lang, 110 na ngayon

    -- edited by Zekira on Dec 05 2021, 12:35 AM
  • ^Never na akong nakarecieve ng 120.xx at 110.xx puro 136.xx nalang



  • ano to? :(
  • ako okay naman recently. Parang hindi ko naramdaman yung mga RTO. Also when I applied for the speed upgrade, as usual hindi parin align yung s/n ng modem ko sa 2 system nila pang check.

    Subs since 2017 lol.
  • San ba pwede mag reklamo ng converge technician? Kase nag pa ayos kami ng LOS (sira sa wiring sa house to poste NAP box ata) then na ayos nila pero magic na nasira yung Fiber optic patch chord na kulay blue. Tapos siningil kami ng Php 400. For that blue foc cable.

    Sure ako na sinira ng tech yun, kase may mark yung wire na sira eeh wala naman yun dun. Kala ko kinuha nila yung sira pero hindi pala, so counted na to as evidence
  • ^Afaik, libre lang dapat yung fiber optic patch cord na yan. Also, if may bayad man, hindi naman aabot sa P400 yan lalo na kung maiksi lang. Tawag ka na lang sa hotline nila via click2call <click here for link>
  • @sabawballs
    ano speed mo sa pasig server (speedtest)?

    -- edited by frosT_ on Dec 06 2021, 07:55 AM
  • @Driz_12 salamat sa info, first time kase napapdpad tech dito e. Try po namin ireklamo