Forum Topic

Converge ICT Fiber ISP Thread (never ever hard reset your modem and refer to page 1 for FAQs)

  • Post deleted #12463068
  • Anyone on FiberX3500 with Static IP? How's your speed?

    After 8 days, finally received my Static IP. Dami ko pa agent na dinaanan para lang ma-process agad nila, since mabagal pag sa support lang. Luckily may nakausap ako na may contact ata kaya nakakahingi sya nang tulong na medyo mabilis.

    Anyway, basically what I've experienced lang is before Static IP, pumapalo ng 950-960Mbps sa speedtest, ngayon nasa 650-750 na lang. Medyo malaking difference.

    Ako lang ba or anyone with the same experience?
  • ^Sabi ni kevindd992002, di daw kasama sa promotional speed boost nila yung mga naka-static IP. Although, di ko lang sure if ano nakukuha niya na speed. It should be close to 800 Mbps since ayun naman talaga base speed ng FiberX 3500.
  • Tumawag ako nung April 2 to have it realigned ulit dahil naextend yung promo ng end of June 2024. Ayun, sinama na nila sa promo. I can get 970Mbps now. So you just have to call dahil iba talaga yung profile config nila kapag may static IP.
  • Anyone here po ba na napalitan yung Converge modem router nila due to slow internet connection?

    May bayad po ba talaga? di ba dapat wala since hindi naman sira yung modem. Need lang talaga iupdate to a new modem.

    Asking this for my gf kase may nag punta daw na tech sakanila tas palit modem na dual band yung solution sa slow coonnection pero may bayad daw.

    -- edited by vlan99 on Apr 12 2024, 10:48 PM

    -- edited by vlan99 on Apr 12 2024, 10:49 PM
  • ^ la naman legacy yung sakin tapos napalitan ng dual band yung may 5ghz na tinawag ko lang
  • @vlan99

    Wala dapat bayad. Incompetent yung pumuntang tech sa inyo.
  • ^may bayad kung outright kang magrequest ng modem replacement (i.e walang issues gusto mo lang from single band to dual band ONU). Pero kung may open ticket ka na may ss ng slow speed test result plus onsite visit dapat libre yan. icomplain mo yan kung chinarge siya.

    Yung nagkaissue ako sa slow speed, mismong onsite tech yung nagoffer na palitan for free since old model na daw yung nakabit sa amin.

    -- edited by vm_dee_yap on Apr 14 2024, 07:51 AM