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Unified PLDT Home/Biz DSL Users Thread (See page 934 for FAQ. No Torrent discussions and Reference.)

  • After searching the best speed profile for my account, back to normal na. Though some Japan and Hong Kong servers merong tracert issue... Dumadaan ng US bago bumalik sa Asian.



    -- edited by FordLynx07 on Sep 23 2016, 10:46 PM
  • ^Napapalitan niyo sir yung speed profile?
  • @FordLynx07

    Paano po magpalit ng speed profile?
  • any 8mbps or 15mbps DSL plan here. just wanna ask ilan ping nyo sa online games. thanks. planning to upgrade to 8 or 15 mbps w/cable and landline.
  • Anyone experiencing DC kapag nag refresh yung IP (specially sa gabi)?
  • never experienced any recent IP changes in my side, yun nga lang fibr ako hindi DSL.




    my IP only changes if I release/renew my WAN interface or restarted my router/ONU. Recently I just released/renew my IP due to some sort of selective browsing I experienced in 49.xx IP last month

    @dodimar

    so baka sa case mo na wawalan ng sync yung modem mo kaya napapalitan yung IP mo. a.k.a intermittent connection.

    -- edited by polka on Sep 24 2016, 12:13 PM
  • meron ba dito bulacan subscriber? okay ba speed sa area natin? plano ko na palitan si globe dahil sa capping
  • @migsvill, vinvinvin
    Official PLDT Technician lang po pwede gumawa nyan. Usually last resort yan kung yung mga line testing at iba pa pong troubleshoot hindi umepekto.



  • Normal po ba yung upload speed ko? 3 weeks na pong ganyan sakin
  • Normal po ba yung upload speed ko? 3 weeks na pong ganyan sakin


    Anong plan?

    Ang sama ng line status kung hindi ganyan dati may kinalikot or lumuwag na wiring sa side nila.

    -- edited by Blu3martini on Sep 24 2016, 11:07 PM
  • @polka

    normal naman kung mag change ng IP kasi 2 hours lang ang lease time ng DHCP para sa DSL (copper ako). Before, kahit mag refresh ng IP,, di ako na DC kasi nakaka adjust yung apps (VOIP or online game) sa change ng IP. pero ngayon,, 30 seconds bago mabigay yung bagong IP, which causes my connection to time out.

    Tinawag ko na sa PLDT,, still waiting for their feedback..
  • ^ nope, its not normal for your wan IP to change since that violates how the the DHCP client handles this to prevent IP from getting expired (eg renewing the IP so you can tell the DHCP server that you will still be using the same IP address you last requested on so the DHCP server and will flag that IP as "in-use" so no one else can use it or make it available).

    How DHCP IP renewal works

    lets say, usually a DHCP server expiration time set by PLDT last around 30-60minutes, every 15-30minutes (as long as yung time remaining sa lease time is less than 50%) it will request for DHCP renew to the server, hindi na yan hihintayin pa na ma expire yung IP mo at kumuha ng bago. So the DHCP client have 15-30minutes more to keep sending renew request to DHCP server, if the first attempt fails it will send a another renew request every 2 seconds, so kukulitin nya yung DHCP server na maka received ng renewal reply sa DHCP server.

    This is why your IP should remain the same as long as your line is intact and good (no disconnections) and the modem router is not turned off.

    sample of DHCP client log

    Sep 25 00:00:35 asus rt-n18u user.notice root: Webmon Backup: Backup finished.
    Sep 25 00:08:09 asus rt-n18u daemon.info udhcpc[1447]: Sending renew...
    Sep 25 00:08:09 asus rt-n18u daemon.info udhcpc[1447]: Lease of 112.xxx.xx.xx obtained, lease time 3600
    Sep 25 00:38:09 asus rt-n18u daemon.info udhcpc[1447]: Sending renew...
    Sep 25 00:38:09 asus rt-n18u daemon.info udhcpc[1447]: Lease of 112.xxx.xx.xx obtained, lease time 3600
    Sep 25 01:08:09 asus rt-n18u daemon.info udhcpc[1447]: Sending renew...
    Sep 25 01:08:09 asus rt-n18u daemon.info udhcpc[1447]: Lease of 112.xxx.xx.xx obtained, lease time 3600
    Sep 25 01:38:10 asus rt-n18u daemon.info udhcpc[1447]: Sending renew...
    Sep 25 01:38:10 asus rt-n18u daemon.info udhcpc[1447]: Lease of 112.xxx.xx.xx obtained, lease time 3600
    Sep 25 02:08:10 asus rt-n18u daemon.info udhcpc[1447]: Sending renew...
    Sep 25 02:08:10 asus rt-n18u daemon.info udhcpc[1447]: Lease of 112.xxx.xx.xx obtained, lease time 3600
    Sep 25 02:38:11 asus rt-n18u daemon.info udhcpc[1447]: Sending renew...
    Sep 25 02:38:11 asus rt-n18u daemon.info udhcpc[1447]: Lease of 112.xxx.xx.xx obtained, lease time 3600
    Sep 25 02:51:01 asus rt-n18u user.info ntpc[5667]: Time: Sun, 25 Sep 2016 02:51:00 +0800, no change was needed.
    Sep 25 03:08:11 asus rt-n18u daemon.info udhcpc[1447]: Sending renew...
    Sep 25 03:08:11 asus rt-n18u daemon.info udhcpc[1447]: Lease of 112.xxx.xx.xx obtained, lease time 3600
    Sep 25 03:38:11 asus rt-n18u daemon.info udhcpc[1447]: Sending renew...
    Sep 25 03:38:12 asus rt-n18u daemon.info udhcpc[1447]: Lease of 112.xxx.xx.xx obtained, lease time 3600
    Sep 25 04:08:12 asus rt-n18u daemon.info udhcpc[1447]: Sending renew...
    Sep 25 04:08:12 asus rt-n18u daemon.info udhcpc[1447]: Lease of 112.xxx.xx.xx obtained, lease time 3600
    Sep 25 04:38:12 asus rt-n18u daemon.info udhcpc[1447]: Sending renew...
    Sep 25 04:38:12 asus rt-n18u daemon.info udhcpc[1447]: Lease of 112.xxx.xx.xx obtained, lease time 3600
    Sep 25 05:08:13 asus rt-n18u daemon.info udhcpc[1447]: Sending renew...
    Sep 25 05:08:13 asus rt-n18u daemon.info udhcpc[1447]: Lease of 112.xxx.xx.xx obtained, lease time 3600
    Sep 25 05:38:13 asus rt-n18u daemon.info udhcpc[1447]: Sending renew...
    Sep 25 05:38:13 asus rt-n18u daemon.info udhcpc[1447]: Lease of 112.xxx.xx.xx obtained, lease time 3600


    -- edited by polka on Sep 25 2016, 06:35 AM
  • Sa pagkaka alam ko, 1mbps ang upload speed ng kahit anong mydsl copper subscription. Correct me if im wrong.


  • Tumawag ako to complain dahil mabagal internet ko.. around 1.5mbp max for plan 1299. Dati profile ko umaabot pa ng maximum attainable rate na 2.3 mbps. Ngayon ganito na lang. Ilang beses ko ako nag-complain about my low SNR margin wala pa rin nangyayari. Ni walang nago\oonsite visit!

    Update: dumating din pldt tech and bumalik sa 2.2mbs. Hindi na daw kaya talaga abutin ang 3 mbps with the current line condition. Haay pagtiyagaan na lang until magka-fiber dito.

    -- edited by redisol on Sep 25 2016, 02:58 PM
  • Any suggestion 2 months na po akong walang internet puro kinoclosed lang yung mga ticket report ko mag papatermimate na po ako ng account anyone nakakaalam pano po yung 2 months na wala akong internet pano ko po marerefund kung magpapaterminate na ako ng account 5 years subscriber na ako
  • ^Ang policy nila regarding refunds ay dapat nagreport ka para nasa system nila yung first day na nawalan ka ng internet. Problema naman jan, yung mga tech pinapaclose na agad kahit hindi pa resolved/maayos internet connection mo. Kung wala yung documentation sa account mo, hindi sila magrerefund.
  • ^ may ticket no. Po ako sinulat ko lahat yung mga ticket no. Report ko bale di ko pa nababayaran itong bill ko this month sa katapusan pa due date balak ko pag nag punta ako ng business office di ko na babayaran yon bale yun na ang refund ko so wala na ako babayaran yun na ang bayad ko para sa refund
  • @walts
    Ok yan sir may ticket ka. Alam ko kelangan mo tumawag sa billing department ni pldt. Hindi kasi automatic ang pagprocess nila ng refund. Tayong mga customer pa dapat magsabi sa billing department, present mo lang yung ticket number mo.
  • Anyone from Paranaque/ Taguig Area who is experiencing slow facebook response (loading of pictures, videos or page)?
  • Hi All, tanong ko lang kung anong requirements ng PLDT Speedster plan 1299? Also saan kaya pwede magapply? Mas mabilis at mas mura kasi ung plan na to compare sa existing namin na 3mbps. Nagemail ako sa customer service pero wala silang reply. Sana po may tumulong. Thank you!