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[email protected] Broadband Wired ADSL/VDSL Thread

  • Hello! May valorant players ba dito? Nags-spike din ba ping niyo kapag hapon? SG 1 dati consistent 55ms pero ngayon umaabot 200ms badtrip
  • Anyone here bigla bumagsak ng speed?
    I'm on VDSL and at 50mbps. Pero matagal na akong may extra 30mbps so bale 80mbps. I just got disconnected earlier for a few seconds and then bumalik. Checked if may problema ang connection as usual and then speedtest. Pagtingin ko sa speedtest ok naman latency, but the speed went from 80mbps to 60mbps and that's with multiple restarts. Meaning bumagsak na talaga speed.

    Anyone have this happened to them?
  • ^^ nag re align si globe. ako din plan 2499 50mbps, pero nag bboost akos 100mbps dati, ngayon wala. 70 mbps down at 40mbps upload( dati 25mbps up)

    nag re align na si globe pag ganyan.

    vdsl din ako
  • ^^ You mean nahuli na nila ung mga mas mataas than expected ang speed at binaba na talaga nila? Or parang nagparity lang?
  • ^^ yes. parang ganun na nga. inalocate nila sa upload speed tinaasan, at binawasan yun download speed
  • Pwede bang gumamit ng ibang router bukod sa provided ni Globe? Anong magandang brand at paano ang setup?

    Naka plan 1499 / 35mbps ako. May mga times na nawawalan ng connection kahit nasa tapat lang ako ng router nila. 1 week old subscribe pa lang ako. I think dahil to sa router nila na kulay puti na box at walang antenna.
  • ^
    Pwedeng pwede bro
  • After 9 long years, goodbye ADSL, Hello Globe Fiber.. Plan 1499 35mbps pero pumapalo ng 40mbps and 35mbps upload. Ang sarap ng upload, grabe 9 years nag tiis ako sa 1mbps upload speed. hehe.
  • ako tinawagan kahapon ng technician mag- 5pm., nire-schedule sa Aug. 29 migrate dsl to fiber, Cainta, Rizal area. DSl since 2014.
  • Hi.  Not sure if this is the right thread. I am trying to apply for a postpaid line (pre order of samsung galaxy z flip under plan 599), but the sales agent who verified my application told me he couldn't proceed with my application due to insufficient credit limit of my [email protected] broadband of P1,700 to accommodate my additional postpaid line of Plan599 (short of P198.  Globe at home plan 1,299 and postpaid line 599 will give a total of 1,898).  I told him that I would pay for the device upfront via credit card and mentioned that I have competitor's bill (smart) much higher than the plan I am applying for and I could send other documents to show my financial capacity.  But he stressed that my credit limit was insufficient and it's as if there is nothing more I can show him.  He said I could try to go to globe store and request (if this is possible at this point) for a credit limit increase. I told him I wasn't aware that Globe at Home migrated my 9 year old account into fiber with a new account number resetting it to bill no. 1 with credit limit of just 1,700. 

    Can I contest this automatic migration of Globe from old account into a new one with another 2 years lock in period? I clearly told the technician not to go ahead with the replacement from DLS to Fiber since I was already planning to have it terminated. But the guy insisted that it's just a replacement of lines and my account/plan wouldn't change.

    Also, this low credit limit prevents me from applying for even the cheapest line because I only have around P400 to spare. 

    Are you guys aware of this policy of globe? Aren't Globe Broadband and Postpaid two different services and are not supposed to share Credit Limit?

    TIA
  • ^
    Magkaiba yan bro postpaid at broadband. Sa Globe store mas maayos nila yan
  • Imus Cavite Area - extremely slow internet connection (plan50mbps) dsl

    Meron din ba nakaka ranas ngayon? Confirm nyo kung ako lang ba to

    Ps: upload speed is working as per usual, pero yung DL speed ko bagsak sa 25 mbps di pa stable.

    -- edited by captain_paul on Sep 05 2021, 04:35 PM
  • sa mga nahihirapan dyan macontact si globe, mag direct email na kayo sa mga officer nila, pwede nyo din CC, sure yan mag rereply within 24hrs


    [email protected] - Executive Escalation & Service Recovery / Customer Recovery & Problem Management

    [email protected] - yoly crisanto / SVP corporate
  • Wala padin po ba customer support available ang Globe via phone? if ever meron po and alam nyu how to contact, would appreciate if you could share naman.
  • @bambamz

    You can set a virtual appointment via call on your mobile phone using the link below.

    https://queue.globe.com.ph/qflow_abs
  • Kumuha ako ng static IP sa globe. Paano ko malalaman kung static na IP ko? Yung sa WAN kasi ng modem nakikita kong IP private globe ip parin. Pero nagbibill na si globe ng static. Tama bang static na yung IP ko? Public na siya kahit na magkaiba ang whatismyip ko tsaka WAN IP ng modem?
  • ^

    Sa speedtest yan na static mo. Para sigurado ka mga tatlong beses mo off/on modem mo. Pag same pa din lumabas na IP static na yan
  • @Bongsky

    So ibig sabihin pag nag DMZ ako sa modem makakaconnect na ako dun sa router ko? Napansin ko hindi naman nagchchange yung IP pero medyo nalilito kasi ako. Dati kasi pag nakastatic yung WAN sa modem magiging yung public IP ang nakalagay sa WAN IP. Ndi ko pa rin kasi mapasok yung network ko. Baka need ko ipabridge mode yung modem?
  • Anyone experienced na IPv6 lang yung nakukuhang IP Address ng Modem?

    Upon checking the modem connection details, May disconnect reason for IPv4 nakalagay "Other"?

    3 beses ng nag reschedule yung technician hayyy.
  • Yung sa plan 1499 na may add-on na landline, free ba GLOBE/TM calls?
  • ^^Yup, may UnliBB ka ba? Pedeng tumawag sa Globe Mobile, TM at Globe landline NDD.